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Business Profile

Optician

Provision Eyecare Center

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/11/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Good afternoon, I was informed that I had to pay a $50 copay for my son’s basic eye exam. My son and I currently have ******** to which we’re not suppose to be charged a copay. I called ****** health care and informed them on how I was charged for a co pay, and ****** health care immediately called Provisoions eye center to verify. The administrative at the front desk Emily said that the $50 I was charged was for a refractive exam. To which to my knowledge, I was not properly informed or given a further explanation as to what that exam was. I called again today November 11th and once again Emily stated the same thing about being charged for a refractive exam. I requested to speak with the leadership at the location. Shortly after I received a call again and it was Emily. Emily then stated that I was charged for a rectunal exam. Once again I was not informed and still requested to speak with the management. I’m in immediate need of help to seek my refund because I was wrongly charged and not informed by the staff as to what the charged was going towards. This is discrimination and disgusting to the low income families to which who don’t have the money to pay towards their greedy business. The attached document shows on their receipt of the $50 being taken off of my card was for a “copay”. I’m also in the process of pulling up calls from ****** **********. Thank you. Look forward to hearing from you.

Provision Eyecare Center is NOT a BBB Accredited Business.

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