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Business Profile

Shooting Range

RTSP

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Shooting Range.

Complaints

This profile includes complaints for RTSP's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

RTSP has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • RTSP

      2438 US Highway 22 E Union, NJ 07083-8506

    • RTSP

      961 State Route 10 Randolph, NJ 07869-1935

    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:02/26/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought a firearm that was used as a rental at RTSP union because staff members said that the guns were cleaned after every use and very well maintained did not end up being the case as when i went to shoot the firearm for the first time it malfunctioned. The magazine had fallen out of the firearm and the guide rod disconnected from the barrel of the gun. When i called the shop they said i could bring it in to have it looked at but the cost of fixing the firearm would have to be paid by me as all used firearms are sold as is but the employee who sold me the firearm did not disclose that the gun was not working correctly and i was lead to believe that i had purchased a fully functioning firearm i plan on keeping the firearm but i would like to be refunded as i now will have to get the gun fixed and i would prefer to go to a Glock specialized gun *****

      Business Response

      Date: 03/07/2024


      I am writing in response to the complaint filed by *********************************** regarding his recent experience with RTSP ***** LLC. Firstly, we would like to express our sincerest apologies for the inconvenience and frustration caused by the issues encountered with the purchased firearm.

      Upon investigation and a conversation with ******************, it has come to my attention that the handling of this matter did not align with our company's standard practices. I have addressed this internally and taken steps to ensure that all staff members are properly trained to handle similar situations in the future.

      Furthermore, I want to assure ****************** and the BBB that I take the quality and functionality of our products very seriously. As a certified Glock Armorer and one of the partners in the company, I personally reached out to ****************** to address his concerns with the firearm's operability. I offered to repair any issues with the firearm at no additional cost to the customer and will ensure that it is in optimal working condition.

      I appreciate ********************** willingness to bring the firearm to our store for inspection and repair. We are committed to providing excellent customer service and ensuring that all our customers are satisfied with their purchases.

      It is important to note that at no point during our conversation did ****************** request a refund or replacement of the firearm. We are dedicated to resolving this matter to ********************** satisfaction and appreciate his understanding and cooperation.

      Once again, I apologize for any inconvenience caused and thank you for bringing this matter to my attention. If there are any further questions or concerns, please do not hesitate to contact me directly.

    RTSP is NOT a BBB Accredited Business.

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