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Business Profile

Purses

The Hobo Bag Store

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/15/2024

    Type:Service or Repair Issues
    Status:
    UnansweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I found out an order was placed without my authorization with Hobo bags. The order number ***********. I contacted hobo immediately but they said it would ship, I could return it and get a full refund. I do have copies of those emails. I’ve tried calling the hobo customer service line 10 times, no answer each time. I’ve called across 6 different dates, none holidays or weekends. I’ve emailed over ten times. After stating concern their label to ship back didn’t refund all I was told by an employee I would get one. No further responses were provided from any hobo employee. I shipped item back and it returned 1/6/24. No refund has been given, no emails answered, no social media answered, no calls returned. This business is horrible.
  • Initial Complaint

    Date:05/22/2023

    Type:Product Issues
    Status:
    UnansweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My final straw Hi , I contacted you regarding an order that was well over ****** stating that the material was very very thin of the bag and also the other items in the order were missing so I got partial refund but I have not one thing from this order because the pink metallic ****** bag was ripped when I got it and can't hold anything based on the material. I ended up sending it back like I was told and I still don't have a full refund from April 16 ( name email address included )It was under me or my daughter And I do have traumatic brain injury so I can't remember how you told me to send it back but I am asking for the credit for the damaged bag as I was promised I would have once it was in transit because I was so upset and I also got yelled at for waiting too long to report this but I stated my sister was in the hospital and has brain surgery I've ordered many times never had a problem and never saw anything so flimsy and possible used. I don't want to report to BBB so I ask you to credit me what I'm owed please as I'm beyond upset with how I've been treated when I am the paying customer see the photo for the full amount and please credit me for this horrific experience I don't have one item and this is not fair and not like your company too do this to me. Nothing

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