We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Purses

The Hobo Bag Store

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Purses.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:01/15/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I found out an order was placed without my authorization with Hobo bags. The order number ***********. I contacted hobo immediately but they said it would ship, I could return it and get a full refund. I do have copies of those emails. I’ve tried calling the hobo customer service line 10 times, no answer each time. I’ve called across 6 different dates, none holidays or weekends. I’ve emailed over ten times. After stating concern their label to ship back didn’t refund all I was told by an employee I would get one. No further responses were provided from any hobo employee. I shipped item back and it returned 1/6/24. No refund has been given, no emails answered, no social media answered, no calls returned. This business is horrible.

  • Initial Complaint

    Date:05/22/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My final straw Hi , I contacted you regarding an order that was well over ****** stating that the material was very very thin of the bag and also the other items in the order were missing so I got partial refund but I have not one thing from this order because the pink metallic ****** bag was ripped when I got it and can't hold anything based on the material. I ended up sending it back like I was told and I still don't have a full refund from April 16 ( name email address included )It was under me or my daughter And I do have traumatic brain injury so I can't remember how you told me to send it back but I am asking for the credit for the damaged bag as I was promised I would have once it was in transit because I was so upset and I also got yelled at for waiting too long to report this but I stated my sister was in the hospital and has brain surgery I've ordered many times never had a problem and never saw anything so flimsy and possible used. I don't want to report to BBB so I ask you to credit me what I'm owed please as I'm beyond upset with how I've been treated when I am the paying customer see the photo for the full amount and please credit me for this horrific experience I don't have one item and this is not fair and not like your company too do this to me. Nothing

The Hobo Bag Store is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.