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Business Profile

Website Maintenance

GDG Media Management

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/30/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On July 17th, 2024 I signed up with this company to receive at least 40 leads per month for my ************ business and paid him $2000. *************************** was the person that signed me up and guaranteed to provide me with *************************************************************** my area. He said that it would take a few weeks to receive the first lead from him and that my service would start on the day he sent the first lead. I received my first lead on August 5th so my billing should have started on that date however I was billed on July 17th. Also on July 30th I received this message from him: I wanted to inform you that I will be out of the office from August 9th to August 26th for my wedding and honeymoon. All totaled I received 7 leads before he left town. Out of those 7 leads I gave 2 estimates for tree removal service and neither of those went ahead with a job. On August 17th my credit card was billed for another month of his service for $2000.This service he provided me never came close to what he promised. I should never have been billed for an additional month until at least September 5th and in addition he shut down my service while he was on his honeymoon because he needed to set up an auto dial for my business due to the program he was running. So while it shut down I still was paying for the service with no leads coming in.

    Business Response

    Date: 09/24/2024

    I just received this compliant today (9/23). He also broke our contract on multiple occasions marketing is a joint effort between the firm and the client and we can only do so much with no assistance. I would be more than happy to share the contract and the multiple times it was broke that we documented. ***** **** was very mean and rude to our staff always demanding and degrading our account managers. I would be happy to give any other information you may need.

GDG Media Management is NOT a BBB Accredited Business.

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