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Business Profile

Apartments

The Vista Apartments

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/28/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My girlfriend and I applied to rent an apartment at the Vistas of ******** letting them know that although they had a two pet limit, we had two cats and to registered service dogs. We were then told that they would get back to us about the pets and wouldnt proceed to anything else until than. Our application was immediately denied and we werent told why leaving me to believe they illegally denied us due to the service dogs. I was also told that if I put $500 down, that would take the house off the market until we found out if we were approved or denied and that if we were denied, that money would be returned in 5-7 business days. It had now been 2 weeks and I have yet to receive the money or any other word on said refund.

    Business Response

    Date: 08/12/2022

    HI, The application was not approved due to other factors, as opposed to the claim being presented. We had email correspondence with the applicant explaining the reasons why it wasn't approved. The refund request was sent to the payment processing immediately following the denial, we then followed up with the payment processing team at a later date inquiring the status of the refund..the applicant received the refund shortly after the second request. Thanks

The Vista Apartments is NOT a BBB Accredited Business.

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