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Business Profile

Telemarketing Services

CSI Group International, Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Telemarketing Services.

Complaints

This profile includes complaints for CSI Group International, Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

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CSI Group International, Inc has 3 locations, listed below.

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    Customer Complaints Summary

    • 23 total complaints in the last 3 years.
    • 9 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/05/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They completely scammed us, sent product without our approval and then keep trying to collect almost $2,000

    • Initial Complaint

      Date:06/02/2025

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      CSI GROUP INTERNATIONAL: This company called and asks to see who a manager or supervisor of a department is and trys to send their products. They say we ordered 24 odor spray cans, for $541.65! In 2023! As soon as I received an invoice, I called them to say we did not order anything. We never ordered anything. They have a name listed on the Invoice of that never has worked for our company. This is a common scam companies do in the hospitality industry. Criminal charges should be filed, or a class action law suit should be.

    • Initial Complaint

      Date:09/05/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.

      Complaint: 22245225

      I am rejecting this response because:
      I am reaching out cause I received a letter asking if this case has been resolved, but it has not been resolved. I emailed you prior on 9/27 regarding this case and how they asked me to pay for the shipping of the return of their damaged item but I never received a response.





      Regards,

      ****** ***

      Business Response

      Date: 11/22/2024

      This invoice was credited off in full and a copy was sent over to you.  I apologize if you didn't receive it, but this account was closed and credited in full due to the damaged products.

      I hope this clears this up for you.

    • Initial Complaint

      Date:08/20/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This business made an unsolicited cold call to our church office and used predatory tactics to try and dupe a secretary into some verbal contract about undesired cleaning supplies. The salesperson indicated they would like to send a sample to our address and asked the secretary to verify our address and her position. The company sent two boxes of unwanted cleaning supplies along with an invoice of $566.38 invoice. I contacted the company about returning the items, however they will not supply return shipping labels nor any information in regard to contacts within their company. The person on the phone sent a voice recording claiming that we authorized the order, however the recording does not include all the conversation and seems to be altered to get the desired outcome they want. We have never solicited this company and have not authorized any purchase from them. We are requesting that this company be investigated for illegal tactics to scam others as well as to our name and any false invoices erased. We are seeking protection from any adverse effect on our credit report. We have offered to return these products and have yet to have anyone with CSI Group International provide the necessary information to have this returned.

    • Initial Complaint

      Date:08/19/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On October 18, 2023, a representative from CSI International Group **** contacted one of our employees, offering a free sample of their cleaning products. Our employee agreed to receive the free sample, with the clear understanding that there would be no obligation or cost associated with it.We received the product shortly thereafter, only to be surprised by an invoice for the "free" sample. We immediately contacted CSI International Group **** to address the issue, clearly stating that we did not agree to any purchase and requested a shipping label to return the product.Despite multiple follow-up calls, we never received the promised return shipping label. Instead, we have now begun receiving collection notices, adding to the frustration and concern over this situation.This practice of offering a "free" sample only to later demand payment and then failing to provide the means to return the unwanted product is both deceptive and unfair. We kindly request the BBB's assistance in resolving this matter, ensuring that the invoice is canceled, and that no further collection efforts are made against us.

      Business Response

      Date: 11/22/2024

      As previously stated, this account was submitted to our outside collection agency and all communications need to be directed to them.

    CSI Group International, Inc is NOT a BBB Accredited Business.

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