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Business Profile

Vehicle Transport

Safer Road Rescue

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Vehicle Transport.

Complaints

Customer Complaints Summary

  • 20 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/12/2023

    Type:Billing Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On May 7, 2023, at approximately 12:03 a.m., I contacted Safe Road Rescue for towing due to an auto accident, I ask where you'll are located, I was told by the dispatcher "Downtown ***********", I said great, I'm approximately 10 minutes away. I was told in order for then to dispatch a tow truck, I had to pay in advance, in which I did, $309.35 by credit card, I was told the truck will be there in 90 minutes, after the 90 minutes passed , I call back and was told that the driver had a flat tire and will be there in 40 minutes, after the 40 minutes passed no tow truck, I called again and was told it would be 90 minutes, because they had to go on a police called, I express my frustration and the dissipater hung up on me, I called back and was told the same exact thing. After waiting 3 1/2 hours I verbally told the dispatcher to cancel the tow and I was told that "they will charge me a convivence fee", I stated that you'll lied and were unprofessional and I shouldn't be charging any fees. I also text then stating to cancel the tow. I received an invoice where they original charged my credit card, $309.35., then they reversed the charge to $19.00 to cover a handling fee. Safe Road Resue appears to use the same wording on others caller as well. Due to Safe Road Rescue defaulting they shouldn't have charged my credit card. I had to call **********************.

  • Initial Complaint

    Date:10/27/2022

    Type:Customer Service Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I called this company last night for a tow and waited 2.5 hours for them to call me and tell me I would be waiting another 60 to 70 minutes because the previous driver had to go on a police call. I am convinced by the previous posts that this company does this on a regular basis to make money off of their customers. They then give you an option to cancel but you must pay a convenience fee which mine was $39.00 and others have apparently been more but this is a scheme that pays them out of your satisfaction of getting no service and wanting to cancel. This is a scam and should be reported to authorities and investigated as such which I plan to find whomever I can to complain about this company posing as emergency roadside assistance and stealing the money from people who are in need of a towing company.

  • Initial Complaint

    Date:10/24/2022

    Type:Billing Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This tow copay charged an excess fee to come for service ($200 Hook Fee) and another $200 for mileage to tow my car 14 miles to my home. With tax, the tow charge was $435 for a **** Jeep Cherokee to be towed 14 miles. They did not disclose their fee arrangement prior to towing my vehicle. $435 is far to excessive - other companies (I have found out after the fact) typically charge less than $150 for such service. They refuse to compromise and issue a credit to adjust to other common service fee levels. DO NOT DO BUSINESS WITH THESE CROOKS!!!!!! Horrible people!!!!!! I want a refund of $335 to adjust to a reasonable level charge.

Safer Road Rescue is NOT a BBB Accredited Business.

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