Complaints

This profile includes complaints for Jersey Strong's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Jersey Strong has 13 locations, listed below.

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  Jersey Strong

  1800 State Route 34 Ste 402 Wall Township, NJ 07719-9167

• 

  Jersey Strong

  2345 Route 66 Ocean, NJ 07712-3961

• 

  Jersey Strong

  3681 Route 9 N Ste 31 Freehold, NJ 07728-2675

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  Jersey Strong

  300 Gordons Corner Rd Manalapan, NJ 07726

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  Jersey Strong

  3857 Route 9 N Old Bridge, NJ 08857-2717

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/05/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i had a gym membership with Jersey Strong since 2020 and i was overseas almost all 2022 and noticed that starting from Feb 2022 they increased the membership fee from $20 to $30 without my permission.i contact them and they said we will not reimburse you, please note that i never went to the gym in 2022 since i was overseas. They increased the rate without my permission and they taking the money without my authorization. i need to get reimbursed

  Business Response

  Date: 10/26/2022

  This February the rate of Jersey Strong memberships increased by $9.99/mo. +tax. The new monthly dues rate for our members began billing on their regularly scheduled bill date in February 2022. To notify our members of the increase prior to February, we sent several notification emails beginning November 2021, posted information in the club, as well as on our website and social media outlets.  
  

  According to our records, Mr. **** opted out of our email notifications. Had ************ contacted us sooner we would have been happy to explain the increase to him; however, there was no inquiry received prior to 10/5/2022.  Upon receipt of the request on 10/5 his membership was set to be cancelled on 10/31/2022.  

  As no prior request was received, there is no refund due.

  If ************ has any additional questions, he may contact us directly by submitting a request to support.jerseystrong.com. 

   

• Initial Complaint

  Date:09/09/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Have been trying to cancel my gym membership and it is almost impossible. They say cancel anytime but when I went in to the gym personally to do it no one would help me. I was handed a piece of paper with my agreement number on it and told to do it online, can't get it to go through online! I called *** billing the third party ****** for this gym and they were not able to help me much either. They told me I needed to send an email stating I want to cancel. I'm just not understanding why they had no problem aggressively almost pressuring me into joining when I went there to look around and ask one simple question. They were very helpful trying to get me to join but now that I am trying to leave that place due to many reasons which I will not get into no one seems to want to be able to help me and it's almost like everyone involved is purposely making it impossible. I would hate to have to take this any further and I just want to cancel my membership and not have any further payments recur

  Business Response

  Date: 09/23/2022

  We apologize for any frustration caused to *****************  Members are able to cancel their account by logging into our online member portal or by contacting our billing provider, ************* Services.  Additionally, members are able to contact our Customer Support Team by submitted a request through our online member support desk, support.jerseystrong.com.  

  
  According to our records, **************** contacted ************* on 9/8/2022 and her membership was set to be cancelled on 9/29/2022, within our 15 day cancellation period. Nothing further is required for her membership cancellation to be completed.  **************** has access to the club through 9/29/2022. 

  
  We wish **************** the best of luck in meeting her future fitness goals! 

• Initial Complaint

  Date:09/06/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Have attempted to cancel my sons membership but to no avail , I was continually told that nobody could assist me at that time. I have contacted customer service and was left on hold or was told to submit a ticket online to cancel. I have expressed that I am unable to log into his account, they didnt provide a solution. I have since disputed the charges with my credit card company, because this is not how you do business in my opinion. I have now been sent into collections. I hope a resolution could be given at this time

  Business Response

  Date: 09/23/2022

  This is a duplicate request to ******** for member, ****************************  Please close accordingly.  Issue has been resolved.  Thank you. 

• Initial Complaint

  Date:09/06/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Tried for Several months to cancel my membership every time I go into the store the person that cancels is not there an online ticket when you call is created but is never canceled. I filed a complaint with my credit card they stop all payment and now they sent my account to Collections

  Business Response

  Date: 09/16/2022

  We have resolved this inquiry directly with the member.  Thank you. 

• Initial Complaint

  Date:08/31/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I just woke up this morning with a 96 dollar charged to my credit card. When I signed up for the membership I was told since it was august 19th I would only have to pay a 25 dollar enrollment fee and half of a months membership. When I called the location they told me the 96 dollars was my monthly membership plus mantinence fee and taxes? I never signed up to pay a mantinence fee neither should taxes cost over 20 dollars. I went ahead and canceled the membership on my end and called corporate to make sure once I cancel it will fully be canceled and I noticed it said I had a balance of 141 due next month. What would I be charged a 141 dollars for? I told them I had no problem paying the cancellation fee today if that meant I would never have to deal with this business again but since my account is new there was no way they could and that they need to research my account better. To me that makes no sense.

  Business Response

  Date: 09/16/2022

  According to our records, ****************' enrolled under a membership with us on 8/17/2022.  At the time of enrollment, ****************' was billed for a prorated monthly dues amount of $24.53, which satisfied her August membership dues. On 8/31/2022 she was billed for her September membership dues totaling $77.83, and a deferred New Membership Fee of $17.50, in accordance with the agreement that she signed. As the charges were billed in accordance with her agreement with us, **************** is responsible for payment of this charge, there is no refund due. 

  ****************' membership is set to be cancelled on 9/30/2022 and no additional charges will be applied. 

  We wish **************** the best of luck in meeting her future fitness goals! 

   

• Initial Complaint

  Date:08/11/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  on 11 August 2022 I came to Jersey Strong for a yoga class at approximately 9:42 AM and was treated with such disrespect dishonor by the manager **** who was at the front desk at the time. They have instituted a new policy where they take pictures of customers which was never done before and never had an issue this was my first time in the branch I was not informed of that when I was asked to take a picture I politely inquired by asking a few questions and was greeted with such insults and condescending remarks by the manager. I asked him why I had to take my picture and if I had to take it now he said yes I must do if not I should leave the store. He then also threaten to call the police on me. And then when I brought on my phone to record the experience he kept on trying to yell at me and I had to remind him but I am a customer theres a way you talk to customers. If this is the way the franchise is run by Jersey Strong in your old bridge this is a very poor and bad representation of how you guys should handle the business in. I was insulted by **** the manager threaten to be reported to the police if I did not take a picture and then was basically asked to leave the store.

  Business Response

  Date: 08/16/2022

  Hello.  We have contacted Mr. Obiora and this issue has been resolved.  Thank you!

• Initial Complaint

  Date:08/02/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I would like to cancel my membership with this company. I do not have a binding contract and am free to cancel. Nonetheless, I have called numerous times and they are unable to help me at the club. They indicate that I need to go through 3rd parties in order to complete. I have contacted all the parties that I have been directed to contact and have no success. No one has called or emailed me back to help execute this cancellation. In the meantime, I am still being billed.

  Business Response

  Date: 08/09/2022

  We apologize for any frustration caused. 

  Please know, all JERSEY STRONG members are able to cancel their own account through our member portal. In response to ********************** inquiry on 7/15, cancellation instructions were sent to him through our member support desk. 

  According to our records, ****************** cancelled his membership on 8/4/2022 and the cancellation has been processed within our 15-day cancellation period. At this time, ********************** JERSEY STRONG membership account is set to be cancelled on 8/31/2022. There is no record of a prior attempt to cancel his membership with us. 

  We wish ****************** the best of luck in achieving his future fitness goals!