Complaints

This profile includes complaints for Moving Relocation Systems LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Moving Relocation Systems LLC has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Moving Relocation Systems LLC

  1 Locust Ave Ste 2lt Wallington, NJ 07057

• 

  Moving Relocation Systems LLC

  522 Cortlandt St Belleville, NJ 07109-3328

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/04/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We used Moving Relocation Systems on about 5/3 to move us from ******* ** to ***********, **. ************* arrived later than anticipated. ***************** piece and fan arrived damaged. Driver noted the damage on inventory. We put in a claim immediately. We were told by the moving company to contact CSI, which a claim was put through. They too are totally incompetent. Losing emails, losing pictures of our damaged furniture. On 11/7 we received an email that our claim will be addressed. If we have any further questions to contact the moving company. Which we have, to no avail. They do not return calls, nor emails. *** tried contacting ********, *****, Israel, no return calls. All we want is to be reimbursed for damages.

• Initial Complaint

  Date:11/01/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Serious warning!!! Do Not use this company for your relocation moving, they are completely unethical and fraudulent place to do business with. Here is the my experience story: before I finalized the contract with this company the sales representative would return my calls or texts for any questions/concerns I have within the minute, however, soon after I signed the contract with her and put the deposit down the sales rep disappeared immediately to completely ignore my numerous calls or text messages to her. I was also told by the same sales rep that someone from their company would contact me couple days before scheduled moving date to confirm, but I never got contacted by anyone from their side three days before the scheduled moving day, so I had to call/text to the same sales rep for more than 10 times but never heard back from her even once. The customer service person finally called me back one day prior to the moving. On the moving day the movers uploaded all the stuffs/items so loosely into truck between the spaces, then at the end of finishing the loading I was told the 800 square feet originally quoted was not enough to accommodate all of my items, so they charged me additional 460 square feet at total of extra $2228 (this is the easiest way they do the business to force the customers end up paying more with no or little choices). About one week later when my stuffs finally arrived from NJ to FL destination I found out the 18 wheeler moving truck is from a different company. Instead of leaving large space between the items like the movers did for uploading, this truck company has squeezed almost every single inch of the space to have items fit into his truck for multiple families. Because of the too tight between the spaces my bed-frame had been damaged with scratches, my excursive bench had been careless cut on the surface when the movers unpacking it. Overall it was horrible and shame experiences I have had with this so called Moving Relocation Systems

  Business Response

  Date: 11/06/2022

  First, we would like to apologize for any inconvenience the customer has endured during the move. It is never our intention that customers will have a less than satisfying experience.
  Per federal and state regulations carriers must not pay any claims voluntarily unless filed in writing within the time limits allowed by law and after filing requirements have been met. Therefore, we must refer all our customers to file a claim with our 3rd party claims company CSI so that it can be reviewed and addressed in a timely manner. We have contacted CSI and requested that initiate a claim file to allow the customer to file a claim as required by the law. On 11/06/22 the customer was registered in their system and emailed the login credentials and information required to properly file a claim.
  A “Binding” estimate is an estimate which is binding on both the customers and the carriers whether based on cubic feet or weight. Both the customer and the carrier agree that for the services
  described in the estimate, the charges will be as disclosed. Binding estimates if based on weight do not require a weight ticket and will not change according to the weight of the shipment regardless of the result of the weighing. The only way to change a binding estimate is to write a revised binding estimate that automatically cancels out any previously given binding estimate. For example, if the original service order changes and more items and / or more services are requested to be shipped or performed by the movers, then a new Revised Binding Estimate must be issued to include the new charges resulting from the added items and services. The revising of an estimate must be due to a change of order which results in a change of charges. Weighing of shipments and adjustment of charges accordingly is only an option with a non- binding estimate.
  We regret the customer had to sustain such unacceptable. Our company policy provides for disciplinary action when such a complaint is received by a customer. The matter has been addressed by management. We thank you for bringing the matter to our attention as it helps our quality control department avoid such future complaints.
  We regret the customer found it necessary to file a complaint, but trust that the above explanation enables them to better understand our position in this matter.

• Initial Complaint

  Date:10/22/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired Moving Relocation systems to move my items from ** to GA. I prepared a video of all the items and sent it to ****** from their ***************** She absolutely used the low ball park to show me the lowest cost. After loading my items in the truck, the moving guys said that this is 3-times the cost of items, so after much arguing, we agreed to almost double the price of what was originally quoted to me. I was told my items will be delivered within 3-5 days and its been 8 days, they are not aware of my items and the whereabouts of the truck. The customer Service person - ******** wouldn't pick my phone call and has no idea when will my items arrive safely.

  Business Response

  Date: 11/06/2022

  First, we would like to apologize for any inconvenience the customer has endured during the move. It is never our intention that customers will have a less than satisfying experience.
  Per our Estimate and **** of Lading governing this move, we have up to 10 business days from our first available date to deliver the shipment. Although we work very hard to meet our customers requested pick-up and delivery dates, sometimes it is not always an option for a variety of reasons which makes the logistics of the moving industry complicated and unpredictable. We had up to 10 business days after October 17, 2022 to deliver and we delivered within this timeframe.
  A Binding estimate is an estimate which is binding on both the customers and the carriers whether based on cubic feet or weight. Both the customer and the carrier agree that for the services described in the estimate, the charges will be as disclosed. Binding estimates if based on weight do not require a weight ticket and will not change according to the weight of the shipment regardless of the result of the weighing. The only way to change a binding estimate is to write a revised binding estimate that automatically cancels out any previously given binding estimate. For example, if the original service order changes and more items and / or more services are requested to be shipped or performed by the movers, then a new Revised Binding Estimate must be issued to include the new charges resulting from the added items and services. The revising of an estimate must be due to a change of order which results in a change of charges. Weighing of shipments and adjustment of charges accordingly is only an option with a non- binding estimate.
  We regret the customer found it necessary to file a complaint, but trust that the above explanation enables them to better understand our position in this matter.

  Customer Answer

  Date: 11/06/2022

  
  Complaint: 18298901
  
  I am rejecting this response because: I was told and informed by the Sales Consultant - ****** multiple times that the goods will be delivered in 3-5 Business days and now I'm hearing this for the first time that there was a 10 day SLA. 

  I was promised that the furniture (that was originally disassembled) will be assembled at the time of Delivery, which wasn't done properly and the Delivery people were in a hurry to leave without doing anything. 

  This is not an expected customer service. 
  

  Regards,
  
  ***************************

  Business Response

  Date: 11/07/2022

  We would like to apologize for any inconvenience that the customer may have experienced. It is never our intention for our customers to be less than satisfied with our services.
  Per our Estimate and Bill of Lading governing this move, we have up to 10 business days from our first available date to deliver the shipment. Although we work very hard to meet our customers
  requested pick-up and delivery dates, sometimes it is not always an option for a variety of reasons which makes the logistics of the moving industry complicated and unpredictable. We had up to 10
  business days after October 17, 2022 to deliver and we delivered within this timeframe. Please note that the timeframe was signed for on both the Estimate and Bill of Lading by the customer.
  Per federal and state regulations carriers must not pay any claims voluntarily unless filed in writing within the time limits allowed by law and after filing requirements have been met. Therefore, we
  must refer all our customers to file a claim with our 3rd party claims company CSI so that it can be reviewed and addressed in a timely manner. We have contacted CSI and requested that initiate a
  claim file to allow the customer to file a claim as required by the law. On 11/06/22 the customer was registered in their system and emailed the login credentials and information required to properly file
  a claim.
  We regret the customer found it necessary to file a complaint, but trust that the above explanation enables them to better understand our position in this matter

• Initial Complaint

  Date:09/13/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My husband and I hired Moving Relocation System LLC to move us from *** to **. We at first were quoted about 3000/4000 for the move. We ended up having more items than intended. Our price shot up to 12k. Not only were they very expensive, they LOST VERY IMPORTANT things that I could a NEVER get back. I've been calling them for days. I finally get a call back? Not only was the lady who answered RUDE AND NASTY, but they said they don't have our things in the warehouse, they would have to retrace the deliveries. If the next customer they delivered too says they don't, they can only send me to claims. To top all of this s*** off, they broke alot of valuable things. When I approached the truck to see what's left, they said the rest of the items on the truck were for another delivery... HOWEVER, I noticed that my mountain bike was put tgthr with the other so called order that was on the truck. I had to let him know it was mine. The rest of the items on the truck I believe were mine belongings and delivered elsewhere. The ****** up part about it is that when I mentioned to the nasty woman on the phone that my late mother in laws belongings from her passing was in there and the lady showed NO REMORSE. This was the absolute worst experience of my life. They lost my baby girls belongings as well. How does anyone not feel anything for others. I will NEVER use this company again and better believe they will hear from my lawyer.

  Business Response

  Date: 10/12/2022

  First, we would like to apologize for any inconvenience the customer has endured during the move. It is never our intention that customers will have a less than satisfying experience.
  The customer was referred to our claims service provider CSI to file a proper claim as required by the law. The customer was sent login information on 10/04/2022 to file a claim online. Up to date no claim has been received. Once the claim is received it will be analyzed in the order it was received and compensation will be offered based on our legal liability and within the time frame allowed by law. For further assistance with filing claims you may contact CSI directly at ************ or online at ******************
  No compensation can be offered for lost or damaged items unless a proper claim is filed in writing with CSI.
  We regret the customer had to sustain such unacceptable behavior of our ******* and/or crew. Our company policy provides for disciplinary action when such a complaint is received by a customer. The matter has been addressed by management. We thank you for bringing the matter to our attention as it helps our quality control department avoid such future complaints.
  We regret the customer found it necessary to file a complaint, but trust that the above explanation enables them to better understand our position in this matter.

• Initial Complaint

  Date:07/06/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired them andcthe cost to move me from PA to ************ was $9700. Which was fair. I did my shopping. What sold me was ALLY the sales girl who stated. They rarely lose anything and the care in which they handle things. Well my dresser was broken. I font mean scratches I mean the corner broken.off. Every piece of wood furniture has chunks in it. Every single one. I sent them pictures of everything. They destroyed my ******. Destroyed it. We wrapped in a dozen containers of bubble wrap as well as cardboard. Anyway, I sent pics of the big items as well as my flooring which they put 3 holes in and 2 and 3 feet scratches everywhere. It's been 3 weeks and I've been calling ******** from customer service. NOONE HAS even attempted to reach out to me. Left messages ,when they do pickup. I'm on hold a half hour and I finally give up. I want pd per the insurance I agreed to and want my floor repaired. Someone needs to call me at least and give me a time frame and what will be done when. When my belongings went into storage. I watched . Nothing broken by a local mover. When the company came out to load into another truck, I watched. Nothing was dropped. They've destroyed well over $10K worth of furniture. The worst part , the kid was pushing my TV Stand. Both myself, my friend and supervisor sll told them,lift don't drag. The kid didn't listen. Pushed it and tore my flooring. I was standing next to *** who was in charge and pointed and showed him how he ripped my flooring. He just turned his head, didn't care and didn't reprimand him. I would like the company to pay for my flooring that needs replaced. Again no return.phone calls. The biggest mistake of my life

  Business Response

  Date: 07/20/2022

  First, we would like to apologize for any inconvenience the customer has endured during the move. It is never our intention that customers will have a less than satisfying experience.

  Per federal and state regulations carriers must not pay any claims voluntarily unless filed in writing within the time limits allowed by law and after filing requirements have been met. Therefore, we must refer all our customers to file a claim with our 3rd party claims company CSI so that it can be reviewed and addressed in a timely manner. We have contacted CSI and requested that initiate a claim file to allow the customer to file a claim as required by the law. On 07/15/2022 the customer was registered in their system and emailed the login credentials and information required to properly file a claim.
  
  The claim login information sent to the customer allows filing a claim for loss, damage, delay, overcharge, and complaint. All the above can and must be compensated through the claims process as required by federal regulations.
  
  Please feel free to contact CSI directly for any questions or concerns about your claim at ************ Mon-Fri 9AM-5PM EST or via email to ******************

  We regret the customer found it necessary to file a complaint, but trust that the above explanation enables them to better understand our position in this matter.

• Initial Complaint

  Date:06/30/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Lost tools, ladder, hand truck, outside garden lights and equipment, gardening tools, computer cords to ipads and sound bar, damaged antique table, crystal ****** antique plates, dishes, teacups. Boxes were marked fragile and do not stack. Many boxes were actually damaged, crushed and ripped open. When merchandise was delivered it was only 2 people and they piled everything in the garage at least 8 feet high. You could not even get in our garage, and it actually blocked our garage door opener. You could say they just dumped our possessions. Our original contract was under $7000.00 we adjusted it to $9000.00 as we added some things but when they came to pick up our stuff, they increased the fee to $13, ****** When they delivered our stuff, the balance of $5,469.75 had be paid in cash.

  I complained to the company on 06/04/22, 06/06/22, 06/07/22, 06/13/22, 06/15/22. Last 3 phone calls left voice message but got no return call or response. We said we needed to know how to file a claim regarding damages and lost items. ************

  Business Response

  Date: 07/20/2022

  First, we would like to apologize for any inconvenience the customer has endured during the move. It is never our intention that customers will have a less than satisfying experience.

  The customer provided the sales representative with an inventory list consisting of 273 pieces to transport which was estimated to occupy approximately ************************************************************************************** require additional services which were not listed on the Estimate then the price will increase accordingly.
  
  Upon arrival to the origin the customer shipped 340 pieces which increased the volume to **** Cu ft. They also ordered packing materials for their items. Per federal regulations any additional items and services requested which were not included in the original estimate and may result in additional charges require that the movers provide a revised binding estimate which automatically cancels any previous estimates. The customer was provided a revised binding estimate which included all requested additional services prior to the loading of their additional goods to which their signature attests. The customer instructed the movers to pack and load everything and that they would be responsible for payment for all services rendered.
  
  Discount Provided: Per the signed **** of Lading the customer was provided with a discount in the amount of $712 which was deducted from the total move charge.

  We understand that the delivery time can be very stressful and chaotic. However, when the movers are ******* to bring furniture and boxes into the residence, they still need the customer to sign the documents which is when the control is given back to the customer. At that point, the customer can require the movers to help identify items by their stickers, and count the boxes. It may not be the easiest task to complete notating all damaged items and that is why the customer has 9 months to file a claim, but that does give the customer the opportunity to check main items and count items to verify the quantity and notate missing items. Damages can later be documented by supporting pictures. At all times, if the mover refuses to allow the surveying of the items at delivery their behavior must be immediately reported to the main office even if by leaving a message after hours.

  The customer was referred to our claims service provider CSI to file a proper claim as required by the law. The customer was sent login information on 07/20/2022 to file a claim online. Up to date no claim has been received. Once the claim is received it will be analyzed in the order it was received and compensation will be offered based on our legal liability and within the time frame allowed by law. For further assistance with filing claims you may contact CSI directly at ************ or online at ******************

  We regret the customer found it necessary to file a complaint, but trust that the above explanation enables them to better understand our position in this matter.

  Customer Answer

  Date: 07/20/2022

  
  Complaint: 17504454
  
  I am rejecting this response because: starting with the increase of items I did call them and told them the extra items did not know it went by cubic feet which was my fault I thought it just went by items and I did add the extra ones. Also they added things I was not going to move I told them no on the cat tree I told them no on some dressers I told them no on the overstuffed chair but they still added it to the load. My real oil painting I asked him was our way to ship that they said yes we will pack and ship it for extra money I knew about that but let me tell you this when the driver brought it to load to me on that delivery date which was a few days past what they said he had no idea about my paining or where it was I eventually found it a couple days later in the garage in the heat. Praise God it was not damaged. When the driver brought my stuff it was just him and a young man. 
  I did not check things off as they brought it in I wasnt aware to do it that way and he did not either. Things were just piled in my garage so much so that they fell over and I had to remove boxes in order to remove them from the garage door where it was jammed. Boxes I said do not stack fragile were crushed. A lot of antique plates and serving bowls that were my late mother-in-laws were destroyed. 
  we had wrap them in bubble wrap paper and towels yet they look like somebody took a sledgehammer to them. So OK on the increase of price but we have things that are not here that are missing such as the ladders and handtruck etc. and so many things broken and destroyed. They said they sent us out the insurance claim on the 20th thats a lie it just appeared today in my email.

  Today we received the email from the insurance company but we have family birthdays today so we will work on it later tonight and tomorrow. I remember when they pick the stuff up and it talked about extra insurance the guy said oh it should be no issue just go with whats provided. There were six guys that came and packed up and they wrapped things and it look like it would be good apparently when they transfer it to another truck things are piled on as it goes along the way which I was not aware that they would be picking up merchandise in Virginia, North Carolina South Carolina and other parts of *******.

  as of right now we dont know how many more items will be missing or broken as we have not had time to go through all the boxes. 
  we had company on Sunday my son said use my crockpot its a bigger one we found it in the garage upon taking it out of the box which was crushed on one end the crockpot was broken into and we have photos of that and other things.
  I cannot believe they just threw my *************************** oil painting in the garage after I paid extra to have it packed and brought here hopefully not just thrown in with all the other boxes which it was.

  we just do not want this to happen to another senior couple. It was heartbreaking especially the loss of my late mother-in-laws china and antiques. You could put a monetary value on it but sentimental you cannot. We were heartsick to find it destroyed.
  
  
  Regards,
  
  ****** & *************************

  Business Response

  Date: 07/27/2022

  Our sales representatives are trained professionals who spend relentless hours attempting to collect the necessary information from the customers so that they can not only offer an estimate that fits the customers budget but also communicate their needs to the dispatch office. Unfortunately, we are dependent on the information provided by the customers and their ability to best describe their shipments, schedules, geographic conditions, and budgets. This requires accuracy on both parties, customers, and service providers.
  
  The ******* is not in a position to assume that all the items present are to be moved. The ******* doesnt always recognize that additional items were added to the original list of items to be moved. Especially if such information is not offered by the customer in advance. Therefore, the crew is ordered to commence the wrapping and loading of items. However, once additional items were identified, the ******* will cease work until they carefully inspect the entire shipment, issue a Revised Binding Estimate, and require the customer to sign agreeing that changes were made and that they accept the resulting increase of charges.

  Per the **** of Lading governing the customer's move, the customer chose to release their goods to the carrier under the limited liability coverage of 60 cents per lb. per article to which their signature attests. Under this choice of coverage, the carrier's legal liability for loss or damage is limited to the 60 cents per lb. per article and will only apply when the loss or damage claimed is determined to be due to the carrier's negligence or mishandling of the customer's goods.This coverage was provided to the customer free of charge as required by federal regulations and allowed them to enjoy lower rates for their move. The customer had the opportunity to select the Full Value (Replacement) Protection at an additional cost but elected to decline the additional coverage and costs related to it.

  Please note that **************************** (CSI) is not an insurance company and the customers claim filed is not an insurance claim, per your feedback regarding the activation of your claim with CSI, we contacted CSI and they sent us the proof that the login information was indeed sent to you on July 20.
  
  Since this move was an interstate move it is governed by federal regulations which allow up to 120 days for the processing of the claim. We regret the customer is not satisfied with the services they have received and will offer compensation based on our legal liability through the claims process.

  We regret the customer found it necessary to file a complaint, but trust that the above explanation enables them to better understand our position in this matter.

  Customer Answer

  Date: 07/28/2022

  
  Complaint: 17504454
  
  I am rejecting this response because:
  it is not a true response from the moving relocation systems llc, the ****** and crew was shown all the items that was to be moved, we have pictures of all the damaged boxes and broken glassware and furniture, we was told by the carrier that the full value replacement protection wasn,t necessary because they are very carefull with the move, of coarse we are not satisfied with the service we received, broken furniture,********, much glassware, and many lost or stolen items, we have pictures of the destroyed boxes and glassware, its a disgrace, boxes was marked heavy, fragile and do not stack, when they packed the truck in ******** SIX MEN WAS DOING IT, when they unloaded the truck in florida only two men unloaded it, one seemed to be in his 60,s and the other in his 20,s, they wanted *****plus cash or the truck would not be unloaded, we talked to our local police about it and they said make sure we get a picture of his drivers license and a receipt, we got neither, the driver would not show us his license[I WONDER WHY] we gave them the ***** cash or they wouldn,t deliver the furniture, they literaly threw it all in the garage,nothing was put in place as all was marked, we was told that they would put it in the room that was marked on the box, they said they don,t do that. we did not receive a checked off list as what was delivered. your position in this matter is totally unacceptable, I DO BELIEVE these deliverly people ,at least one was probably hired off the street corner for day work, they surely didn,t have any training, we don,t want this nightmare happen to others,especially to SENIOR CITIZENS LIKE OURSELVES
  
  
  Regards,
  
  ****** & *************************

  Business Response

  Date: 08/10/2022

  Again, we would like to apologize for the conveniences suffered by the customer, however, our sales representatives are trained professionals who are dependent on the information provided by
  the customers and their ability to best describe their shipments, schedules, geographic conditions, and budgets in order to provide the customer with an accurate total payment.
  We did make sure our drivers are aware of the fact that they should not negate a customers request to purchase Full Value Protection but instead they should call the office to get the rate
  associated with the coverage and deductible chosen by the customer.
  No compensation can be offered for lost or damaged items unless a proper claim is filed in writing with CSI. The customer claim has been received on 07/22/2022 . It will be analyzed in the order it
  was received and compensation will be offered based on our legal liability and within the time frame allowed by law. For further assistance with filing claims you may contact CSI directly at
  ************ or online at ******************
  Since this move was an interstate move it is governed by federal regulations which allow up to 120 days for the processing of the claim.
  We regret the customer found it necessary to file a complaint, but trust that the above explanation enables them to better understand our position in this matter.

• Initial Complaint

  Date:06/17/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company tells one lie after another. Nothing they said is truthful. They quoted us around 300 cubic feet and low and behold on the day before the move we are at 500. Sand bag and bait and switch. Very dishonest company. Not to be trusted. They also said we would know the day they are moving us well in advance and they only call the day before and **** up the price from **** to **** with these changes. Scum bags.

  Business Response

  Date: 07/20/2022

  First, we would like to apologize for any inconvenience, however, per our records we did not service or quoted any job for this customer, therefore, we respectfully request the removal of this complaint.