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Business Profile

Cosmetic Dentistry

Children's Dental Specialists

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Cosmetic Dentistry.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:12/11/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Took my kids to the dentist for a cleaning on 12/11/24 and at the end of the services was informed that they did not accept my insurance and had to pay $1,135 out of pocket.

    Back in early December I called and asked if they accepted ***** **** and they said they did, but informed me that they would submit the claim and I would get reimbursed. That itself was not an issue for me, especially with all the raving reviews. I scheduled my appointment and was asked to bring my insurance card to the appointment.

    Today, 12/11/24, i was sent paperwork for both kids. Included was a section for insurance, which i completed. Upon check in I asked if they need to see my insurance and the response was that since I filled all the paperwork they did not need anything from me.

    Proceeded to take us to the back and asked when the kids had x-rays last and i said i had to check because it was before we moved. The dental assistant asked me if this was a new insurance and said they covered once a year so they could just do them today, did not think anything of it and told them to go ahead. They did great with both the kids and upon finding a cavity on my son, I told them I'd go ahead and scheduled that.

    Proceeded go check out, and schedule the appointment for both, their 6 month check up, and for my son's cavity. I was given the total for the service and handed my card. Then i was provided an estimate for the fill and it showed $1,155 and nothing in the insurance estimate column. When I asked why that was, they told me that it was because they did not take insurance, and they only did it as reimbursement. I was already worried, but that made me panic and I asked how I would be reimbursed and she said they would send it over to the insurance. She then asked me for my card and when I handed to her she said "oh, you have what is called and HMO plan, and we are out of network and not covered, so I don't need to bother sending".

    I froze, said thank you and left

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