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Business Profile

Pharmaceutical Manufacturer

Novartis Consumer Health Inc. (OTC)

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pharmaceutical Manufacturer.

Complaints

This profile includes complaints for Novartis Consumer Health Inc. (OTC)'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Novartis Consumer Health Inc. (OTC) has 4 locations, listed below.

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    Customer Complaints Summary

    • 4 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/04/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Dear Novartis Please Fix the marketing Ad We reviewed For Comedy Central You must show the Fixed appraisal With the Man Riding the Motorcycle Wearing a helmet Thank you This is to ensure Indemnification For Fort ***** Operations And our ********************************** Groups

    • Initial Complaint

      Date:06/18/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Cannot get through to renew medication. Hours of wait time
      My last rx for cosentyx was never filled and I am forced to go without it this month

    • Initial Complaint

      Date:09/16/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      8/24/22 I saw on the internet the ****************************************** recalled dozen of lots of Xiidra 5% for failing to meet impurities/degradation specifications. Unfortunately I was not advise by my doctor or pharmacy of the recall. I checked the lot numbers on the Xiidra Eye drops I had in my personal medicine cabinet and found that I have 9 cartons of Xiidra eye drops that have been recalled. I called Novartis at ************, asking how to replace the Xiidra Eye Drops, they told me to call ******** at **************. Sedgwick couldnt help me either, told me to email ************************************* which I did, after many *************** phone calls I am still no where, I still have the ****** recalled eye drops that I am afraid to use, my eyes.I purchased all Xiidra eye drops at the *** retail pharmacy ************** located at ******************************************************************* and all Xiidra eye drops are still in their original cartons, with the pharmacy labeling attached to each carton. The lot #s of the 9 recalled cartons of 60 each, Xiidra eye drops I am currently holding are NDC-************ 19E86 - 2 cartons of 60 each NDC-************ 19P59 - 1 carton of 60 NDC-************ 20AA2 - 2 cartons of 60 each NDC-************ 20A64 - 3 cartons of 60 each NDC-************ 20A65 - 1 carton of 60 Xiidra eye drops are great, I had an affordable plan through Xiidra, but once I turned 65 & went on ******** I knew I would drop off the program and Xiidra would be very expensive (more than I could afford) thats why I back stocked a years worth of Xiidra when I was able to afford them and that is why I am asking you to replace the recalled cartons and tell me how to dispose of the recalled cartons I am holding. Please advise me if you need any pictures or any other information to resolve this issue.

    Novartis Consumer Health Inc. (OTC) is NOT a BBB Accredited Business.

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