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Business Profile

Caterer

Grey Enterprises

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/09/2024

    Type:Service or Repair Issues
    Status:
    UnansweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I searched for a business on the website, Bark, to cater a family reunion in New Jersey in July of 2024. I live in Virginia. I received a call from Adair M.  aka Joni regarding my request. I spoke with her about what was needed and she told me she could help with that. I also had my sister, in Ohio, speak with her and she agreed that Joni had some good ideas for our party. All communications with her were on the phone or via email. We agreed to work with her and sent her a deposit of $500. She found a venue for us - ******** ******* *** - and requested a deposit of $250 which we promptly sent. She told us what she would charge per person and gave us a few ideas about the catering. She requested an additional amount of $400 at the end of December which she said was a catering deposit and an additional $100 for the venue. Again, we promptly sent the money. We agreed to a payment plan where we would send periodic payments to pay off the balance. We agreed on the 15th of each month. We sent $400 in January and requested an invoice for the total cost and the balance due. We started feeling uncomfortable about the advance payments when she started calling a week ahead of each one to confirm that we were sending the money. Finally, in February, we requested to speak with her before we sent the February payment. She responded poorly to our request and we wondered why she was so desperate to get the money. We wondered where the money was going since the event wasn't until July. She told us that she would end our "contract" if we didn't pay. On our last call, we agreed to end our agreement and requested a refund. We had given her $1550. We agree that she is entitled to keep $550, which covers the planning she did for us and a catering deposit. We requested a refund of $1000, via email, in late February. We sent a followup email and a certified letter, which she did not accept. We have not been able to reach her via phone or email.

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