Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/26/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On November 6, 2024, I ordered $224.99 worth of various flowers to be delivered 11/21/24, two days in advance of my event.
  Two days before delivery, they contacted me and said they could not get the purple iris and offered purple stock or yellow iris and sent a picture of the iris. I really wanted the purple iris, however, I knew I could not get it anywhere locally or online at this late date, so I selected the yellow iris.
  Next, the flowers arrived on Nov 21 and came in one big box with all of them stacked on top of each other which made then wilted.
  I immediately put them in vases with water and began arranging the vases.
  After 90 minutes, it was very clear that the quality was very poor. Some of the flowers started wilting and drooping immediately, like the yellow iris and blue delphinium. The orange alstroemeria weren't open and 90% never did and the white stock was already turning brown.
  I sent pictures to bloomsbythebox and requested refunds as the flowers got worse. They refunded the iris, however, they did not refund me fully for the delphinium. The only item that was decent was the greenery.
  On Friday, I told them I would have to go to local stores and purchase replacement flowers and that I would be asking for a final credit. I purchased 10 replacement bunches from 7 stores and basically came up with entirely new bouquets.
  After shopping on Friday, I sent them an email stating I would only pay for the greenery and 15% of the flowers for a total of $58.90. They never responded,
  The point of using this company was to get flowers that the local stores wouldn't or may not have.
  This company not only didn't provide all that I ordered, what they did provide was 90% unacceptable and I had to replace 90% of the flowers.

• Initial Complaint

  Date:02/21/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered flowers for my daughters wedding on January 25. The flowers were supposed to be delivered on February 2, they were not! I had to go buy more flowers for my daughters wedding at a local flower shop. The flowers ended up being delivered on February 4 which was the day of her wedding but they were useless because we had already decorated. They charged me ****** and ******. I was also charged 250 more, Im not sure of the reasoning. It was over **** dollars. They are not wanting to give me a refund. The order number was ******. I have given them sufficient time to make this right but they refuse. The lady that I talked to regarding this matter is named *********************************. She told me that someone would contact me on February 6 and I never heard from anyone. I finally contacted them again and I was hung up on one time. Then I called again and she tells me that she will contact her manager. She said the best they could do would file a complaint with ***** for my shipping. I want my money back for the flowers that were late and useless by the time they arrived! I have never filed a complaint with the better business bureau but I dont know what else to do. Please help me resolve this matter. **** dollars may not be a lot to some people but it is to me. Thank you so much.

  Business Response

  Date: 03/07/2023

  We have filed claims with ***** for the late delivery of the order.  We shipped everything on time using ***** Overnight Priority service to arrive on the customer's requested delivery date.  The entire ***** shipping network was greatly impacted by a nationwide winter storm and these shipments were delayed by 2 days but delivered complete.  We use the absolute best shipping company and the best shipping service they offer to ship our perishable product at our own expense.  Unfortunately weather delays are terrible for flower shipments but totally beyond our ability to control.  All customers who place orders at Blooms By The Box agree to our terms of use which clearly states we cannot control or be responsible the exact day and time for delivery.  We informed the customer of our intent to file claims with ***** and will report back to her as soon as we get final status.

  Customer Answer

  Date: 03/07/2023

  
  Complaint: 19417832
  
  I am rejecting this response because: My flowers still arrived late!  I had to go buy other flowers for the wedding.  I understand that there are delays in shipping but by the time my flowers arrived the event was over.  I was out over $1000 from your company not to mention the money I had to use to buy replacement flowers from a local flower shop.  The flowers were useless.  I deserve my money refunded!
  
  
  
  Regards,
  
  *************************

  Business Response

  Date: 03/07/2023

  IMPORTANT SHIPPING INFORMATION 
  Tracking Numbers. 
  If you have placed an order using a Blooms account, your tracking number(s) can be found after shipment at www.bloomsbythebox.com by clicking "My Account" and viewing the "Your Orders" tab. You can also contact BloomsByTheBox.com customer service. 
  
  Fresh Flowers are shipped separately from Supplies, Vases and Flower Petals. 
  Most fresh flowers are shipped the day before the "Requested Delivery Date". 
  Bulk roses begin international transit up to 4 days PRIOR to "Requested Delivery Date".  Tracking information is available upon shipment. Supplies, vases and rose petals are shipped separately to arrive on or before the "Requested Delivery Date". Floral supplies and flower petals ordered within 5 days of the "Requested Delivery Date" may not arrive by that time. Contact BloomsByTheBox to inquire about expedited shipping options if desired. Tracking information is available upon shipment. 
  
  Please Be Available to Receive Your Fresh Flower Shipment. 
  You should be available or make arrangements to receive your order when it is delivered to ensure flower quality. 

   

  ==============================================================================================

  BloomsByTheBox.com cannot guarantee a delivery day/time by the carrier, so if necessary you should contact the shipper to track the delivery. 

  ==============================================================================================

   

  Tracking number(s) for orders placed with a Blooms account can be found at www.bloomsbythebox.com by clicking "My Account" and viewing the "Your Orders" tab, or can be requested from BloomsByTheBox.com customer service. 
  
  Carriers Reserve the Right to Not Leave Unattended Packages. 
  Although BloomsByTheBox.com does not require carriers to collect delivery signatures, they may refuse to leave a package if the driver determines that it may not be secure.  If you are not available to receive a package, you should consider an alternate delivery address or delivery date, or contact the carrier for other options. BloomsByTheBox.com cannot assume responsibility for packages not left by the carrier under these circumstances.