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Business Profile

Collections Agencies

Williams, Alexander & Associates, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Collections Agencies.

Complaints

This profile includes complaints for Williams, Alexander & Associates, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Williams, Alexander & Associates, Inc. has 2 locations, listed below.

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    Customer Complaints Summary

    • 8 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/25/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      For the last 8 months our company can not get in touch with the collection agency. The phones are disconnected. We never received any info on our collections and no signs of them getting in contact with us by phone. email or mail.

    • Initial Complaint

      Date:08/18/2023

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      i came to a settlement to pay my bill on a monthly basis. i made my first 2 payments with no issue the third payment they took out an extra 60 dollars that i did not authorize. when i went to make my August payment online i never got a confirmation email therefore i tried it again the monies were never debited from my account. i have emailed them and got no response i have been calling all 3 numbers for 1 week and just get a fast busy signal i am not sure what to do at this point but i am trying to fufill my debt

    • Initial Complaint

      Date:08/16/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We have partnered with this company as our collection agency handling outstanding medical debts for our healthcare company for multiple years. Since June 30th 2023 we have not been able to contact nor have we received any contact from them. We have called dozens of times and emailed all of the contacts including the *** multiple times. We have thousands of outstanding dollars placed with them for collections services and they have done no work on any of it nor have we been able to pull back our accounts to be placed with a different agency. Now their phones appear to be shut off.

    • Initial Complaint

      Date:08/15/2023

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Williams Alexander has collected money from delinquent patients of mine. They told me multiple time they would send me the money I was owed. They never did and now they do not answer their phones.

    • Initial Complaint

      Date:07/24/2023

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with the maudlin clinic of chirop, i do not have a contract with ******* ***************************** they did not provide me with the original contract as i requested.

    • Initial Complaint

      Date:07/13/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been trying for weeks to secure a letter confirming that a medical debt I was paying off was satisfied. My last payment was *** of 2023. The debt appears on my credit report and is effecting my ability to secure a federal student loan for my child. I have left 20 voice mail messages, sent emails, and tried to call their collection division which just disconnects every attempt. I don't know what to do at this point. Please help me contact a live person at this company.

    • Initial Complaint

      Date:08/16/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I AM NOT LIABLE FOR THIS DEBT & DO NOT HAVE A CONTRACT WITH THIS COMPANY A ORIGINAL APPLICATION MUST BE PRESENTED AT ONCE

      Business Response

      Date: 09/08/2022

      We have one ******************** in our system who was from ******** ** he would not owe ** anything we represent he would owe The ********************************* for a Driving on a suspended or Revoked Lic.  The violation # is T0254e17001883 the Plate # of the car was KKV1186 he was stoped by the police on 8-15-2017. and at the time lived at *******************************************. and if this is the write person his date of birth 2-1995. and SS# ends in 7246

      If this is not him we need a copy of his Drivers Lic and we can have the account deleted if it is him. 

       

      Once he pays the court directly at ********************************************************************  or he can go online at www.**********.com

      Customer Answer

      Date: 09/10/2022


      Complaint: 17726118

      I am rejecting this response because: 15 us code **** a (4) states a consumer has a right to privacy  this business shall not report any public record accounts on a consumer report because that would be a violation of privacy. Additionally this business does not have permissible purpose or written instructions from me as a consumer to furnish any report on my behalf. 
      Which is another violation of **** b (2) all details can be found in the CONGRESSIONAL FINDINGS OF THE **** THANK YOU FOR HAVING THESE ITEMS REMOVED AND FOLLOWING THE FEDERAL LAW. 


      Regards,

      ********************

      Business Response

      Date: 09/30/2022

      With all due respect **************** is incorrect as to what  can be reported on his credit report.  I will however have the debt deleted off of his credit report for 90 days giving him the time to make payment to the Township of *********************** for his voilation. 

      Customer Answer

      Date: 10/03/2022

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Regards,

      ********************

    Williams, Alexander & Associates, Inc. is NOT a BBB Accredited Business.

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