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Business Profile

Electronic Equipment Dealers

Electronics Expo

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Electronic Equipment Dealers.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/06/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    To whom it may concern, I’ve recently had an experience with this company that I believe warrants an official complain and perhaps further investigation.

    On Nov 22 I placed an order for speakers at *******.com for $199.99. On Nov 25 I received an email from Electronics Expo (authorized dealer) that my order has been canceled and that if I want those same speakers it would now be $399.99. The email states that there was a “system glitch” and an incorrect price error.

    I’m not an attorney but this seems like a classic bait & switch to me - I purchased the product, then was contacted by the seller a few days later stating that if I want that product it will be another $200. I would like to give this company the benefit of the doubt but without a reasonable resolution I’m inclined to call this fraud.

    I reached out to customer service and spoke with a supervisor, Vinny, and was told there wasn’t anything he could do. I understand not everyone that works at an organization would know all of the laws and regulations when it comes to selling products to customers but my expectation would be that this seller honors the price it originally sold the product to me for.

    Please reach out if there is anything further I can do to assist.

    Sales Order ID: ***************
    Item ID: *********

    Contact number as seen in email: ###-###-####

Electronics Expo is NOT a BBB Accredited Business.

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