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Business Profile

Home Electronics

JVC Americas Corp

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Home Electronics.

Complaints

This profile includes complaints for JVC Americas Corp's headquarters and its corporate-owned locations. To view all corporate locations, see

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JVC Americas Corp has 2 locations, listed below.

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    Customer Complaints Summary

    • 9 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/20/2023

      Type:Service or Repair Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I own a Kenwood car stereo DDX376BT that stopped working, I've contacted ********** several times to get the warranty with no response.

      Business Response

      Date: 11/21/2023

      We can have a someone reach out to customer by phone to troubleshoot and give warranty options if they fall under warranty terms. 

      Customer Answer

      Date: 11/21/2023

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Regards,

      *****************************

      Customer Answer

      Date: 11/30/2023


      Complaint: 20890687

      I am rejecting this response because:
      Still haven't heard anything yet from Jvckenwood, should I open a new complaint or can you reopen the one that was closed when they promised a week ago to contact me but have not tried.




      Regards,

      *****************************

    • Initial Complaint

      Date:04/03/2023

      Type:Service or Repair Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a JVC television on August 26, 2022. The television came with a 1 year warranty. I started having issues with the picture in March of 2023. My wife and I tried multiple times to contact customer ********************** and we can't get a response.

      Business Response

      Date: 04/05/2023

      Sent email to correct team to reach out to you

      Customer Answer

      Date: 04/17/2023


      Complaint: 19884440

      I am rejecting this response because:This case is not closed. I am still working with JVC corporation to resolve it.



      Regards,

      *******************

    • Initial Complaint

      Date:03/20/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchased a jvc tv on 3/2822 for $398.00 ****** stopped working it had lines going Thru the screen which made it unwatchable I reached out to JVC this was back in October Of 2022 they approved for the tv to be fixed But I never heard from them again. I had purchase new tv . Now its march 20 *************************************** to wait longer. My problem is not being resolved at this point a supervisor was suppose to call me but didnt.

    • Initial Complaint

      Date:02/23/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a JVC ********* 13, 2022, And the screen has lines all over it. I contact JVC and it is covered under warranty. I have sent in all the info they have required, and They just keep asking me to send it again. I have sent it 4 times now and have received a confirmation email that they received it each time. This has been going on for weeks now. I would appreciate any help you can provide. I thought I filed a complaint with you already and received a case number, but I am unable to locate it on your site Case *********

    • Initial Complaint

      Date:12/20/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought a TV in 4/19/21 with a 3 yr warranty. It stopped working about 3 months ago . It's a JVC , I have a case # with them , it's RMA ****** . They keep telling me to wait on an update e-mail that never comes . I'm a disabled man , can't afford to just go buy another one. JVC is not upholding there warranty. Again, this has gone on for 3 months now . Thank you .

    JVC Americas Corp is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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