We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

New Car Dealers

Lincoln of Wayne
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:10/29/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am beyond frustrated to be doing the dealerships job for them. Im still waiting on a refund check for an overpayment, and the customer service has been nothing short of awful. If you value your time, money, and sanity, avoid this dealership

    Business Response

    Date: 12/09/2024

    I apologize for the delay.

     

    Ms. ***** is all settled as we discussed.

     

    She had some open concerns that she wanted addressed on her vehicle. She purchased out of state, a used vehicle.

     

    We committed to the repairs and paid for everything. We even agreed to pay some additional items. Everything is complete and all settled.

     

    Also she had some delays with her Motor Vehicle that were primarily caused by her local DMV. This has also been resolved.

     

    I spoke with her personally. She is very happy. We are always committed to 100% satisfaction in all scenerios.

     

    With gratitude

    *****

  • Initial Complaint

    Date:06/04/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased a 2018 **** explorer froom the saleman *************************** for the total amount of ****** . I was told by the sales man that the usv had gone through many points of inspection and thats the reason I decided to purchase the usv . As soon as i left the dealer I started noticing a rear left sound every time ot hit a pothole . I then called the dealer and was advised to call to make an appointment to have it checked , for a week I waited and they never called to make the appointment . I finally called the service center and finaly got them to check the car . Another thing they didnt notice was the front brakes . The rotor was not even making contact with the brake pads and that is very dangerous . Now they want to charge me to fix the problem that the car had when I purchased it a week ago . Please help me . I have ad the car for a week and if this is not taken care of , ilm have to return the suv . Ill your response . Thank you

    Business Response

    Date: 06/26/2024

    Client purchased vehicle "AS IS". Fully disclosed this was an "AS IS" sale. 

    After sale client wanted additional work down for free. The brake concern was not a safety concern. That being said we replaced the brakes at no charge. It was about a $600 repair. Then he came back again concerned about the performance of the Shocks. Once again, as a good will gesture, we replaced the shocks at no charge. This was about a $900 repair. At this point we have remedied all concerns. We reminded the client again that this was an "AS IS" sale. We have no legal obligaiton to repair the vehicle further. That being said, we have already contributed $1,500 goodwill and client is happy. 

    Customer Answer

    Date: 06/30/2024


    Complaint: 21800005

    I am rejecting this response because:

    You cant say that the shocks are free . You charged me $950 foe some magical coding that you never apply. And we agreed for you guys to do the shocks for that money . Another thing i have a problem is that i paid $3200 foe extende. Warranty that i dont have . I have checked with for and there is no warranty either the vin . I have been preparing for legal action against your company and will let others know . All i want to sold this is to have the extended warranty that i paid for . I have all the papers and I recorded the conversation when I purchased the suv . If you want to talk about this call me ar **********

    Regards,

    *******************

Lincoln of Wayne is BBB Accredited.

BBB accredited business seal

This business has committed to upholding the BBB Standards for Trust.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.