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Business Profile

Property Management

Wilkin Management Group Inc

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/22/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This complaint is in regard to gaining access to a secured parking lot associated with my condo in which I live and pay an HOA fee. My relative lives in the same building and owns a condo separate from mine. On numerous occasions we have reached out to the property manager Laura A. in reference to acquiring a new or replacement remote to access the parking lot associated with the condo complex that requires a keyfob or remote of some sort to gain access. Laura is the main point of contact in order to acquire this item, and she has not been helpful or simply disregards emails sent to her. Laura stated that the current owner should reach out to the real estate attorney and have them get in contact with the previous owner in order to get a new remote to gain access to the lot. Laura stated that the remote is one per household and she has no more to give out. it should be noted that this remote should be readily available to owners as they wish to pay for new or replacements. The previous owner to my knowledge was placed in a nursing home and has since passed away. If need be, I can provide emails to support the statements provided. If an owner loses or misplaces there remote for the gate to access the parking lot does this mean they will never be able to park in this lot in which there monthly HOA fee goes towards? Thank you for your assistance!

    The correspondence has been going back and forth for about 2-3 months with no resolution. Laura does not feel the need to provide assistance in resolving this issue. Myself as well as my brother are not renters, we are owners.

  • Initial Complaint

    Date:01/27/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have submitted several claims to Wilkin Managment Group Property Manager *****************************, ************, to replace the rear siding. I live at Rock Creek Crossings, Riverdale, which a townhouse community. The siding is bleach/discolored and needs to be replaced. **********************, stated, " The siding was inspected at the end of September, it was noted that it was still good, and the only issue was the discoloring. Determined the siding will not be replaced." If you own a new house/car, and the siding or paint is discolored or bleached white, it will need to be replaced. It is not cosmetic, but it will lower the value of your property. Per our agreement, the exterior of the unit repairs will be completed by Wilkin Managment Group. However, the Wilkin Managment Group Manager ***************************** refused the make the appropriate repairs and should be accountable.

    Business Response

    Date: 01/31/2023

    It appears that the discoloration may be secondary to the owner power washing the deck. The current owner bought the unit in 12/2021. The discoloration is only in the area above the deck and along the deck post. This Association has a 3 year requirement that owners power wash and / or stain their deck. Pictures attached. Same reply was sent to the owner noting it will be brought up at the next meeting for board discussion. Thanks

Wilkin Management Group Inc is NOT a BBB Accredited Business.

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