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Business Profile

Dry Cleaners

Harbor Cleaners

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Dry Cleaners.

Reviews

Customer Review Ratings

1

Average of 1 Customer Review

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Review Details

  • Ankang N

    Date: 05/21/2024

    I had a bad experience and I do not recommend anyone to go to this shop.1st point, the owner is never at the store on or off business hours. Do not expect any in-person service. You have to call the owner to discuss details and he is always on the drive and very impatient to take your call.Secondly, the owner is very disrespectful towards customer and does a poor job communicating with customer. ****** would seem nice to you, but watch out whenever there's any issue in the process. He charged my credit card without my consent. I left my comforter at his night drop and he quoted me $35 on the phone. He also promises to text or email before charging me because I already left my credit card information with him.Next thing I know, my bank notifies me a $65 charge. I asked ****** why he didn't inform me in advance about the pricing change like he promised, he starts blaming everything on me and start yelling and blasting aggressive and passive-aggressive things like "i know how I run my business", "take your business somewhere else" while taking 0 responsibility for his failure to communicate. He also cursed on the phone.I don't mind vendors charging whatever they feel fair to charge, it is a free market. I do mind that they don't adhere to their promises, take action based on assumption without clearly communicating with customer, act all self-righteous and give attitude towards customer. These are the worst kind and need to be exposed for their true color. Naturally I'm not going back and I don't recommend anyone to shop there. Try it at your own peril.

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