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Business Profile

Lumber Store

Dykes Lumber Co. Inc.

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Dykes Lumber Co. Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:04/26/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought the molding and crown moldings from Dykes Lumber Company and as per the sales person they have a free return policy. I requested the delivery a month ago. They charged me the delivery fee and as per reps it's easy for them to deliver the crown moldings and moldings if they are cut in half, which was fine with me.Now we need to return the crown moldings only or exchange it and as per reps we can't do it because it was cutted in half. We agreed to cut it in half only so it could be easier for Dykes Lumber Com to deliver. It's done for their convenience by the delivery person, who works for Dykes Lumber Com. The sales person never told us that we will lose the option to return/exchange the product when they cut the product.I think it's unfair for the clients . Pls accept return for money or even the store credit what was promised to us at the time of parched.invoice ***********

      Business Response

      Date: 05/04/2023

      Cutting mouldings is not done for our benefit. Our trucks easily handle full length pieces. We can cut them for the customer's convenience so they can get them in buildings or elevators. However most of our customers prefer mouldings in full length pieces so when they  install them there are less seams. We don't take back material after it has been cut up.

      Customer Answer

      Date: 05/04/2023


      Complaint: 19984072

      I am rejecting this response because:



      Regards,

      ***************************

    Dykes Lumber Co. Inc. is NOT a BBB Accredited Business.

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