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Business Profile

Orthodontist

Rothenberg Orthodontics - West Caldwell

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Orthodontist.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/19/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This is in regards to my daughter's. In fills, line are braces. She was going to go to school in *** **** and so she was living there with my older daughter and she was to go to the rest of her appointments in New Jersey. I transferred her account from ***** to New Jersey. However, I paid it off so that she wouldn't have to pay anything when she went into her appointments. And they transferred all her records to the New Jersey. The office orthodontist. However, that orthodontist office, they were giving me a hard time. They kept trying to charge me before. She even had an appointment and then they said oh yes, paid off and then when she went to her appointment, they said oh well, her teeth are fixed and we'll just take them this line off and have a nice day, basically, so. She didn't really get any treatment in New Jersey. They said her teeth were stray. They took them off. I believe it was discrimination and then my oldest daughter sent me a bill that came to her house for $365 from the ortho office, so they were disterminating from the start, they were difficult from the start they wanted money and I had already paid her account off in full. Early and I did that on purpose. So that my daughter wouldn't have to pay anything out of pocket. Now they have billed me and this would affect my credit.And I don't owe the money.And I have the ledger showing that I paid this off in full. I want my credit restored and if there's any type of compensation or a lawsuit I could do against them.I will do that.I definitely want to file a complaint against them.And I wanted listed it on their record.This is not a place to go and that they discriminate.

Rothenberg Orthodontics - West Caldwell is NOT a BBB Accredited Business.

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