We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Retirement Homes

West Caldwell Care Center

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Retirement Homes.

Reviews

Customer Review Ratings

1

Average of 1 Customer Review

Want to share your experience?

Leave a Review

Review Details

  • John M

    Date: 02/04/2024

    There are so many horrible reviews online about this facility and I am here to say that they are all 100% true. My grandmother was only at this facility from a Thurs. night and we were taking her out that following Monday. She was here for rehab after hurting her collarbone in a fall. However, this place was acting like she was there to die. Asking about her will & her personal home assets. She hadn't been changed or fed in 2 days. When we got there to visit the phines in her room were disconnect and so was her TV. She was in a wheel chair facing a blank wall. We need help getting her back in bed, no staff came to assist. My parents had to do it. The social worker wasvtrying to force us to sign a Do Not Resuscitate. I said in the event of an issue, we want full life saving measures. She stated it's not what we want, it's about the best interest of the patient. I said she's not her to die, she's here for REHAB. She said people die all the time, we all have to die, we don't get to choose where. I said well you don't get to choose where she dies & she surely won't be dying here. The social worker proceeded to yell in my face, snatched forms that she had given us out of my hands, violently pushed & shoved me 3 times when I was trying to look at those papers especially the ones she was trying to conceal as if I didn't she that. This place is only here to steal assets from the elderly especially the elderly they think don't have family or that their family wants to dispose of them because they're old. On the Sunday before we took her out of this facility, I had to call 24 times before I was able to speak to my grandma. I needed to make sure she wasn't mysteriously dead. All 24 times, I called I was getting excuse after excuse why I couldn't speak to her and why the 2 phones in her room didn't work. I was also being disconnected purposely. The various staff who answered were yelling at me on the phone. Ma'am why do you keep calling. I'm like I need to hear from my grandma

West Caldwell Care Center is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.