Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/20/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I obtained services from Allied Digestive Health. Despite promptly paying my medical bills of over $700 in a timely fashion, the billing department continued to harass me with constant voicemails. Despite notifying them via email and the doctor's office notifying the billing department as well via email, the billing department sent my bill to a debt collector. Now I have to deal with the mess caused by the billing department despite already paying.

  Business Response

  Date: 03/10/2025

  Sorry for your experience. I have reached out to the billing department to get this rectified or get more information.

   

  Best,

   

  Sap

  COO, Allied Digestive Health

• Initial Complaint

  Date:11/11/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In late 2022, my company filed for **, so I decided to get all my regular exams. I called Allied Digestive for a colonoscopy and confirmed with the *** that insurance would fully cover the procedure. The *** asked that I go in for a consult prior to the procedure and confirmed it was all part of the colonoscopy.During my 1/16/23 consultation, the doctor asked about any GI issues, so I said I often get diverticulitis accompanied with pain in my lower left abdomen. I mentioned the pain in my lower left abdomen never really goes away completely. The doctor advised the consultation was so he knows what to look out for during the colonoscopy. I was not prescribed any medication and left with my colonoscopy scheduled.After my colonoscopy on March 29, I received a bill for the office visit. I called both my insurance company and the doctors office asking why I was billed and I was told by both that it was billed as a regular office visit and not as a consultation for the colonoscopy. I was told by the insurance company that the claim needs to be revised to reflect a colonoscopy consultation which I relayed to the office. After a few more calls with both the insurance company and the office, my insurance company filed an appeal on 7/28/23 (Ref # ****) to try to deal with the claim as it was submitted. My insurance company advised they would notify doctors office of the appeal, and I also notified the office. After the appeal was filed, I did not receive any bills, so assumed it was resolved. Then, in August 2024, I received a bill dated 7/31/24 (over a year after the appeal was filed). I called the office on 9/16/24 and spoke to ***** who said she did see notes about the appeal and would resubmit the claim as a colonoscopy consultation. Then, I receive another bill and a collections notice in late October/early November. I was completely misled to go in for what was posed as a colonoscopy consultation in an attempt to bill me for an office visit.

  Business Response

  Date: 11/18/2024

  I serve as the *** of ADH. I will take care of this personally. I apologize for the inconvenience caused.

  Best,

  Sap

• Initial Complaint

  Date:05/25/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was seen by Dr. R******** for a tele health appt on 11/25/22. I was later sent a bill for $15.00, my copayment. I paid this bill then, and more than once afterwards when they continued sending me bills for this copayment. The reason I paid it more than once, is that I don’t want my credit ruined over this. Today I received another bill stating that it is 569 days past due and has been referred to collections agency. The last time i spoke with the office they stated it was a new computer system and that I wouldn’t receive future bills.

  Business Response

  Date: 05/25/2024

  Hi ********

  I am Sap S****, the COO of Allied Digestive Health and I personally want to apologize to you and not sure what happened with you. It could be because we did change our billing systems and it might have not transferred information properly but it is no excuse for what happened. I will personally look into it and get you to a refund. I hope you will continue to see Dr. R*********

  Best,

  Sap

• Initial Complaint

  Date:06/15/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went in for a colonoscopy Feb 20,2023 and then we went to ******* till May 8th. when we came home we had a few bills from Allied digestive health and we paid ****** on may 10. sent from our checking account electronically. I have the statement . the address on the bill was .. Allied Digestive ************ ***** ******* Ma phone *************. account number ending in ****.. I did call a few times to that number to say we paid this and the date 5/10/2023 and now the want ****** We paid this and I am trying to resolve this.. thank you for any help

  Business Response

  Date: 06/25/2023

  I have forwarded your complaint to our ******************* and we will reach out to you urgently to clarify any issues.

  We apologize for any inconvenience caused.

  Best,
  
  Sap