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Business Profile

Grocery Store

ShopRite

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Grocery Store.

Complaints

This profile includes complaints for ShopRite's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

ShopRite has 2 locations, listed below.

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    • ShopRite

      145 Rt 36 Monmouth Road West Long Branch, NJ 07764

    • ShopRite

      PO Box 7812 Edison, NJ 08818

    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/10/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      January 4th ****, I bring my mother into the West Longbranch ShopRite for her to do some shopping so that we could have dinner together. Ive been coming to this branch since I was a little girl I am about to be 30 Ive seen things happen in the store, but never to me, theres been several times Ive brought my puppy into this branch but this day specific it wasnt OK . I was looking at bunches of roses when I heard a code over the intercom. When I walked back over to my mother, she stated that they were going to call the cops because my dog was in the store. Might I choose a PSD and training. So I said it was fine because I had all of her paperwork which I did and to continue her shopping. She also stated that workers were around her being disrespectful but once I walked back over to her, they all stayed to let them get back to work before they have to f*** somebody up . Which I didnt understand but I ignored it and proceeded on about what I was doing so once we get to the fishery a manager *******************. He stated his name was approached us very rude and asked what kind of dog she was and she couldnt be in the store so I proceeded to tell him that she was a PD training. She has not finished her training classes, so she is not a PSD yet, he said to talk over me and told me that I had to leave the store and I told him to call the police because I wasnt leaving because thats not discrimination but its biased so he proceeded to continuously speak over me and just not put a good face on for a company he also came over with a gentleman that would not review who he was just standing there, when not only the eye of my mother asked his name he said that his name didnt matter. He was a nobody with his camera faced toward us he was recording things spiraled manager was beyond disrespectful, walking behind me and my mother continuously just being disrespectful other gentleman acted as a bodyguard but now Im ban from the branch..

    • Initial Complaint

      Date:07/11/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been coming to ShopRite in **************** for year and in the food service department I have witnessed ***** the food service manager verbally abuse and degrade and yells at all of the employees that she manages. This is deplorable. I really believe it would be in the best interest of this company to fire her.

    ShopRite is NOT a BBB Accredited Business.

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