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Business Profile

Bedding

Sleep-Cheap

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:02/20/2024

    Type:Sales and Advertising Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I went to this store and purchased TWO items on 12/30/23, One that was $65.00 ( I TOOK WITH ME) and the other $200. I made it VERY CLEAR that I would need to determine if I would want the second item for $200 and CLEARLY wrote on the recpt (3 WEEKS) . On 1/3/2024 ONLY three days later ( Holiday) I contacted the merchant via telephone and spoke to***** who was **** and said i needed to speak to my sales rep. I called the sales rep ***** and was told" our store policy will not allow you a refund". I NEVER AGREED to any contract and in good FAITH I PAID for this $200 item WITHOUT HAVING it in my possession and to DATE I DO NOT HAVE THE $200 item. I then filed a dispute with my credit card Company, where the store responded with FALSE statement indicating that I AGREED to their store policy and the sale was now a "package" deal. To make matters worst the merchant slandered my name indicating on their response to my ccd Company that I went BACK to the store cursing and demanding , WHEN I "NEVER" went back to this ************ 12/30/2023. The merchant now stated I would be charged MSRP for the item I already purchased tryng to RAISE the ***** of the $65.00 item AFTER I left the store. The merchant also put in writing to my ccd Company that they attempted to call me to resolve the issue, PURE LIES. Upon recpt of this response I contacted merchant TWO Times and was treated like side trash and was told " we will be in court". It is my opinion This merchant MUST have done this before and may have gotten away with t. I DO NOT have the item of $200, it STAYED in the store ( was some one else's previous layaway) and NOW I will be pursuing the cost of $200, ******* and ***** , and damages. I have reported this Company to all Federal and State governing agencies. BUYER BEWARE of these deceptive predatory practices by this store.

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