Complaints

This profile includes complaints for Burlington County Times's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Burlington County Times

  116 Burrs Rd Ste B Westampton, NJ 08060-4405

• 

  Burlington County Times

  4284 Route 130 Willingboro, NJ 08046-2027

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/04/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In November, 2022 I received an offer from Burlington County Times to subscribe to their Sunday edition for $4 a month, which I called them and accepted the offer. On November 30, 2022, my credit card was charged $16.33 by Gannett Newspapers the parent compay of the Burlington Times. This information became available to me when I received my credit card statement. On 12/6 I called Burlington Times and told them that they had charged much more then they were authorized to do so and I wanted to cancel the subscription and get my money back. The rep said it would take a while to get a refund. I then wrote a letter to ************, CEO of ******* requesting his help getting my refund. In early March I called again and asked about my refund and the rep told me she would have to elevate this to a different team, I asked her to expedite this process since it has been over three months since they charged my account. I also wrote another letter to *********** again asking for his help. On 3/20, I again called and spoke to ****** who told me that the first rep had noted on the file that no refund was due, even though I told him I did not receive any papers under this Subscription. He indicated that he would resubmit the request for a refund. We are now into April and I still have not heard anything from anyone at either Gannett or the Burlington County Times.

  Customer Answer

  Date: 04/11/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  From: ************************* <********************>
  Date: Sat, Apr 8, 2023 at 5:13 AM
  Subject: Re: You have a new message from the BBB of ********** in regards to your complaint #********.
  To: Better Business Bureau <**************************************************>

   

  This claim has been satisfied with a credit to my credit card. 

  Thank you for your help. 

  Sent from my iPhone

  
  
  Regards,
  
  ***********************

• Initial Complaint

  Date:12/30/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved so I changed my address to the new address for delivery starting 12/20/22. I have never received a paper yet. On 12/27/22 I tried to cancel since I am not receiving any papers and I asked for a refund since I am paid up through February 2023. She said they would not give me a refund. I asked to talk to a supervisory and she said that the supervisor would also say no refund. So I said then bring me the newspaper. She said ok. I still have not received a paper and when you call the customer service number you can only go through the automated service.

  Business Response

  Date: 02/08/2023

  February 8, 2023
  *********************
  **** ******
  *******, ** 08075
   
  Complaint #********
   
  Please accept this as confirmation we have received a complaint from your offices regarding ************** and the delivery of the Burlington County Times. Based on her account, she scheduled the termination on 12/27; the agent paced the stop on her expiration date. This is standard practice, and all subscriptions are non-refundable. **************** delivery schedule was six days per week, but only six complaints were lodged against her carrier from the time she moved to the scheduled stop. To receive accurate credit, ************** needed to report the missed deliveries as they happened.
   
  At this time, we have not made any changes to **************** account due to its inactive status. In the event she would like to resume her delivery, we are able to escalate her concerns to our delivery escalations team for a resolution.
   
  We appreciate the opportunity to address these concerns.
   
  Thank you,
  *********************** Specialist