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Business Profile

Garage Door Repair

Allstate Garage Door Repair LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:05/20/2025

    Type:Billing Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Complaint:

    On Sunday, May 18th, 2025, at around 10am, I hired Allstate Garage Door (found through a Google search) to repair my garage door at my home in Edison, NJ. The technician did not provide a clear written estimate or confirm a total project cost before starting the work. I specifically asked if the total cost would be around $1,200, and he gave no clear answer. After completing the job, I was presented with a bill for $5,790 — more than four times what I expected.

    Due to financial hardship, I was only able to pay $3,744 and was pressured into a payment plan for the remainder. I expressed that I could not afford the total and asked the company to remove the new parts and reinstall the old ones. They refused. After continued back-and-forth, I told them I believed a fair price would be no more than $2,700. The company agreed on a phone call and issued a refund of $751, bringing my total payment to $2,993.

    The issue is that even after the agreed refund, I still paid $293 more than the verbally agreed price of $2,700. This company used misleading communication, failed to provide proper documentation or a clear quote, and only offered a partial resolution after I repeatedly contested the bill. This caused me significant financial and emotional stress.

    I am requesting that Allstate Garage Door honor the verbal agreement and refund the remaining $293, and that this complaint be documented to protect other consumers from similar experiences.

Allstate Garage Door Repair LLC is NOT a BBB Accredited Business.

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