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Business Profile

Bath Supplies

Alya Bathroom Supply, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Bath Supplies.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/07/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 02/18/24 I bought a 72 inches vanity with marble countertop from *********** My contractor installed the vanity and when he opened the countertop box to install it, he realized that the item was broken. I contacted ********** several times and they told me to contact the manufacturer Alya Bath because they couldn't get a hold of the company. ********** and I have tried to call the company for over a week and no one answers the phone or returns my calls. The email address that I have ****************************** doesn't work, my emails are returned. Alya Bath is not taking responsibility for the broken item that they delivered. I would like for Alya Bath to exchange the countertop, pick up the broken countertop, or refund my money.

    Business Response

    Date: 03/18/2024

    Hello,

    We received an email from directly end user on 03/07/24 and the very next day we spoke with him over the phone and mentioned that a replacement part or vanity could not be provided since this vanity is out of stock and discontinued. We also mentioned in the same conversation that all refund related questions needed to be discussed directly with **********s customer service since the seller is **********. 

    As Alya Bath, we are a wholesale company and we do not sell our products to retail. As was expressed by the end user in this complaint, he is technically **********s customer.Please also note that all ********** orders are being shipped to end users by **********'s carriers. If there is damage that occurred in transit, we must receive a request from **********'s customer service team via email to our ********************************** . 

    Regards,

    Kunter Mandal
    Operations Manager

Alya Bathroom Supply, LLC is NOT a BBB Accredited Business.

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