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Business Profile

Athletic Apparel

Scraplife

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Athletic Apparel.

Complaints

Customer Complaints Summary

  • 10 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:01/14/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered 3 items through the Scraplife link provided to our school wrestling program by Scraplife. 1 long sleeve t-shirt, 1 fleece sweatshirt, and 1 pullover hoodie with school name on November 11, 2024. I received the confirmation email, and was charged the full $125.50. It is now January 14, 2024 and have still not received any items, shipping or tracking updates. I have now sent 2 emails and one voicemail asking for an update, but no responses. I want a FULL REFUND.

  • Initial Complaint

    Date:11/14/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Terrible customer service. I have sent items back and can't get ahold of anyone. No confirmation. No emails. No calls back. Spent a lot of money for my kids to represent this brand and their athletes and it's impossible to get help at all. I can't believe these athletes would be ok with their name being on something that is this bad. And I can't believe a company would stand for this. It's such a shame.

  • Initial Complaint

    Date:12/27/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchases apparel Nov 17 2022. No correspondence or response from company. Total purchase was ******. I got a random 30..00 credit on my credit card with no explanation. Never received anything I ordered. Last week I got an email asking to review my products. Never received anything. I have emailed. Instant messages. Left voicemails. No response. Id like my items I ordered or my money back

  • Initial Complaint

    Date:12/05/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed two orders with Scraplife for wrestling shoes and a t-shirt. The website stated they would be shipped in **** business days as my son needed the shoes for his wrestling season. I contacted Scraplife by emailing multiple times and left voicemails, and have not heard back from anyone regarding my order. I would like a refund and cancel to the orders for the wrestling shoes they charged me for, ****** and ***** for the t-shirt. I don't even care if I don't receive the items but want my money back. Order numbers are ***** and *****. My bank account was charged the day the order was placed which is also not normal if the item has not been shipped. Their ******** page has multiple complaints for the same thing, check out the reviews. I feel like this company is a scam and wish I would have checked those reviews before ordering. I have emails with my order information if needed.

  • Initial Complaint

    Date:11/03/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered an item from Scraplife over a month ago. The item was not received but my credit card was charged. I have contact the company three times on line via their contact info with no response. I have seen other complaints on line stating that people have waited months for items and when they asked for a refund their requests went unanswered. I just want to know how to get my $73.99 back from this company. No one should be treated this way by any company.

Scraplife is NOT a BBB Accredited Business.

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