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Business Profile

Credit Union

ABCO Federal Credit Union

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Credit Union.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/27/2025

    Type:Product Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    12/31/24 i used my debit card which is with this bank as to my account send a payment of $250. as to a fraud dispute as to submit as to reach out to the branch card **** as to sender as to be per see a business aka Venmo as to this transaction was to be error as to say no funds in account but a transaction took place as to get $250 to a purchase as to not received it so to reach as to f/u on to be told that this bank card **** as to say the back end **** will not refund me my $259. back yet was told to cancel my card a to wait to get no response so yet i still look forward to a resolution on this to be a better understating to tell a customer no or denied as to what they want or wish to tell a customer as to card as to account with this branch spoken with all parties as to go back/forth as to what is a denied refund to be scammed /fraud as to my card as to place a dispute as to knowing about my dispute but never received a letter from the card **** or any other **** to address this . **** were to look into this yet gave me a bogus response from a f/u on my dispute card **** as to ********* i am asking to have my refund back as tobe$250. Thank You.

    Business Response

    Date: 03/12/2025

    It is the policy of EdiFi Credit Union to respond directly to our members regarding complaints. We do not respond through third parties.

    Customer Answer

    Date: 03/12/2025


    Complaint: 23000071

    I am rejecting this response because:



    Regards,

    ***** ******-******* hello i spoken with the branch as to not getting any solution as to this ***ly they don't response to any third party as to my account to not get a refund as to cont. to f/u as to have a *** to tell me that no one will be assist me  with my refund as to not be giving me a full refund as to my debit card i stated to this bank credit union to have and investigation as to me filing complaint on this matter .which seem to see that it no to be resolved as to getymy$250 refunded back to me so to contact branch as i have done as to card **** as to tell someone in the back in will not give me my refund who is the back in **** i am not aware of .this **** Ms. *******

  • Initial Complaint

    Date:10/10/2023

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    overdraft fees charged when charges were pending and money transfer was showing as included in account balance

    Business Response

    Date: 10/16/2023

    It is the policy of ABCO FCU to respond directly to our members regarding complaints. We do not respond through third parties.

    Customer Answer

    Date: 10/16/2023


    Complaint: 20721980

    I am rejecting this response because: ABCO never responds to phone calls. They never answer.



    Regards,

    *******************************

    Business Response

    Date: 10/16/2023

    Response:

    It is the policy of ABCO FCU to respond directly to our members regarding complaints. We do not respond through third parties.

    Sent on: 10/16/2023 10:31:47 AM

ABCO Federal Credit Union is NOT a BBB Accredited Business.

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