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Business Profile

Electronic Equipment Repair

Radwell International

Headquarters

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BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Radwell International's headquarters and its corporate-owned locations. To view all corporate locations, see

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Radwell International has 4 locations, listed below.

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    Customer Complaints Summary

    • 4 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:04/02/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This transaction is from Feburary 11th, 2025.I got a quote for surplus automation equipment from Radwell, as I have done several times in the past. This quote was for $5800 for a lot of around 20 items.I sent these items to Radwell, using their shipping label and provider, and two weeks later I received a notice from Radwell stating that due to the condition of the items that I sent, they are only able to offer me $400 for the items. They claimed that several items had corrosion, and that others had incorrect labels on them, and that others had the factory seal missing. I have no way to prove it, but I know for 100% certain the factory seals were present because I packed these items myself.Regardless, all I want from the business is to return my items. I said I would pay for the return shipping, and compensate them for the shipping they paid to have the items sent initially. Now they are claiming that in their terms and conditions, they refuse to send back any items that are sent to them. They are forcing me to accept $400 for the order. I just want the items returned so that I can find another way to recover the losses I'm already taking from these items.

      Business Response

      Date: 04/15/2025

      Good afternoon, 

      Thank you for the feedback, and I apologize for the inconvenience you may have experienced with our surplus purchasing process. Anytime Radwell is buying surplus, we do have all units go through our ***************** process to make sure the product returned does align with our condition codes. I do apologize that we were not able to come to an agreed amount for sale. I have spoken with the Surplus Purchasing Manager and he advised that he will have these items returned to you. 

      I will have him reach out to you with additional details regarding this return.

      Thank you,

      ***** ****

      **********************************************************

      Customer Answer

      Date: 04/17/2025

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      I received a message from ****** and she is arranging to have the items returned. 

      I am just an individual so taking a hit like this is a big deal. I appreciate your understanding and willingness to work with me despite it not being in accordance with the terms and conditions. 

      Regards,

      ****** ******

    • Initial Complaint

      Date:05/11/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Date of Transaction: 3/22/2023 The amount of money you paid the business: $226.83 What is the nature of the dispute: Refund / Credit Whether or not the business has tried to resolve the problem: No Account/Order/Tracking Number: ******** Order was never shipped and a refund was asked for without any follow-through. Communication with the company only directs me from one employee to another then to another.

      Business Response

      Date: 06/02/2023

      Good afternoon ***,

      I show that this was resolved on 05/11/23 and a credit memo was sent for your records.

      If there is anything else I can do for you, please let me know.

      Kind Regards,

      *******************

    Radwell International is BBB Accredited.

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