Business Profile

Auto Insurance

Plymouth Rock Assurance

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Complaints

This profile includes complaints for Plymouth Rock Assurance's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

79 total complaints in the last 3 years.
33 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:03/15/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
i did not renew with plymouth rock they tried to rob me an extra 2000 dollars i asked my agent for refund on 3/21/2024 as of today my agent said they dont send checks only a photo copy of a check and i was surpose to get it emailed today i want a real check to take to the bank they took this money from me illegaly cause i told them i wasnt renewing with them an now i cant get my money back to pay for my newinurance company its been 30 days an i still dont have my money the other new ins will only wait till the 30 th of this mnth to get my money my agent says they cant do nothing the agent for plymouth rock isanderson ***** *********************************** ************
Business Response
Date: 03/28/2024
March 28, 2024

Better Business Bureau Serving **********
******************************* Road
Building A Suite 202
********, ** 08690

Attention: **********************

Insurance Company: Plymouth Rock Home Assurance Corporation
NAIC Number: 10394
Tracking ID: ********
Complainant Name: ***************************;
Policy Number:     CTH00002030340

Dear *********,

This letter is in response to your March 16, 2024, complaint notice regarding the refund check for Mr. ***************************** homeowners policy. Please allow me to provide the following information.

On February 7, 2024, a renewal declarations page and invoice was generated for ***************** policy effective March 12, 2024. This declaration page and invoice was sent to his mortgage company as his policy was set up as mortgagee billed. On February 22, 2024, we received payment in full from the mortgage company. On March 1, 2024, a representative at *************************** Insurance, **** cancelled the renewal term indicating the renewal would not be taken. After the cancellation was processed, a representative from *************************** Insurance, **** called our customer service department to verify the policy was cancelled correctly. They were attempting to cancel the 2023 to 2024 term effective February 21, 2024, and they requested the insured receive a paper check. This request was processed on March 4, 2024 and the policy was cancelled effective February 21, 2024.

On March 15, 2024, a representative from *************************** Insurance, **** called in to verify the status of the refund. ******* she spoke with said that this check would be sent as an electronic check but the insured would have the option to get a physical one. The agent advised she would let the insured know, however this policy was already set up to send a physical check through postal mail.This paper check was sent out on March 15, 2024, to the insureds address in the amount of $5,689. As of March 26, 2024, the refund check has not been cashed.

If you have any further questions or require additional information, please contact ************************* at ************** or via email at ***************************************

Sincerely,

*************************

*************************
Plymouth Rock Customer Solutions Center
Customer Answer
Date: 03/28/2024

Complaint: 21440517

I am rejecting this response because:

as of march 28 i still dont have my check i like them to overnight it as they should have i still dont have check please overnight one

Regards,

*****************************
Business Response
Date: 04/09/2024
Please be advised that we have confirmed that the customer cashed their refund check on 4/1/2024.
Initial Complaint
Date:02/22/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had a homeowner's policy with this company for almost 4 years with no claims. Last month I received an e-mail indicating that I was owed a refund with no further explanation. When I called the company, I was told that they had cancelled my policy mid-term due to concerns about my roof. The rep alleged a cancellation notice was mailed in December 2023. I advised I never received any notice. I was then transferred to my agent. After speaking with my agent, I called back, and I asked to speak with a manager. I was transferred to *************************. ****** advised there was a new initiative by the company to have aerial views done by an independent company and that is what was used to determine the state of my roof. I explained there is no issue with my roof, and I had documentation to prove that. ****** asked me to send in what I had. I sent in proof that my roof was put on in 2009 with 30-year shingles, and a small patch was repaired by a professional roofing company in 2019 due to storm damage which explained the lighter patch of shingles on one section. The company dismissed my proof and advised my agent that the roof was unacceptable to them, and they are standing by their cancellation. The interesting part to this is that I purchased this home in 2020 which means this patch that they now find "unacceptable" has been there since the inception of the policy almost 4 years ago. I asked ****** for copies of all documents pertaining to this cancellation including proof of mailing. I also asked for a copy of the report they used to justify the cancellation of my policy. I was told the report was not in my file and he would have to search for the proof of mailing. The only "proof" I have received to date is a mailing list with one line highlighted that shows my name and address. I have yet to receive a report, an actual copy of the cancellation notice, or proof that an actual cancellation notice was sent to my home. This company has handled this situation in bad faith.
Business Response
Date: 03/04/2024
March 4, 2024

Better Business Bureau Serving **********
******************************* Road
Building A, Suite 202
********, ** 08690

Attn: *******************************

Insurance Company: Palisades Property and Casualty Insurance Company
ID Number: 21332573
Insured Name: *****************************

Dear ****************:

We are writing in response to your February 23, 2024, inquiry regarding ************************ homeowner policy.

We have insured Ms. ******* property since April 10, 2020. A 2020 property condition report rated the roofs condition as good. A 2023 property condition report rated the roofs condition as poor. The decreased rating is due to the obvious,pronounced signs of defect that *** significantly affect the function and safety of the roof.

As a result of the change in the condition of the roof, on December 28, 2023, we mailed a notice of cancellation,with an effective date of February 2, 2024. The notice advised that the policy was being cancelled due to physical changes in the property that occurred after issuance or last annual anniversary date of the policy which resulted in the property becoming uninsurable in accordance with our underwriting standards.

On February 20, 2024, **************** provided documentation regarding a 2009 roof installation and 2019 roof repairs. However,the work done was prior to the 2023 property condition report that rated the roofs condition as poor, and therefore not sufficient evidence to rescind the cancellation.

Sincerely,

*************************
Plymouth Rock Customer ****************
Customer Answer
Date: 03/04/2024

Complaint: 21332573

I am rejecting this response because:

Plymouth Rock continues to conduct business in bad faith. My roof was installed in 2009 with 30 year shingles with a roof repair in 2019 due to storm damage. I am unable to upload my photo evidence as your system is indicating its too large. I have photo proof that clearly shows the appearance of my roof has not changed since the inception of my policy. My proof includes Plymouth ***** decision making aerial photo that clearly shows no issue with my roof. In addition, I have the realtor.com listing of my home prior to purchase in 2020 and recent photos of my roof that show my roof is not in poor condition. I am happy to provide my photos to you if you can advise me of a way to send them. Despite my efforts to prove there is no issue with my roof to this company, I was informed it didnt matter what I submitted because they are going by their report and they wouldnt change their mind. Now they are blame-shifting and lying in an effort to cover up their own wrong doing. Its negligent, unprofessional, and wrong!

Regards,

***************************
Business Response
Date: 03/11/2024
**************** -

We will advise the insured that we would consider reinstating the policy if we receive a copy of the home inspection completed when the insured purchased the property, showing that the roof was replaced in 2009. The insured provided a roof invoice from 2009, however, that invoice is a proposal for roof replacement, not documentation that the replacement was completed. As a condition of the renewal, we will request on-site inspection to determine the current condition of the roof.
Customer Answer
Date: 03/11/2024

Complaint: 21332573

I am rejecting this response because:

This makes absolutely no sense. The home was built in 1987. If the roof was not completed in 2009 as they are implying, that would mean the roof was 33 years old at the inception of this policy in 2020. Do you honestly think they wouldnt raise an eyebrow at a 30 year old roof before agreeing to insure it?? This company had no questions or issues at the time I purchased this policy regarding the condition of my roof, and there has been no change to the appearance of my roof in the four years my policy was in place with this company. Their own aerial view of my roof shows no issues. I have provided up to date pictures as well as invoices to show the roof is fine. I have no issues providing my home inspection, but quite frankly to ask me to supply more information when they are clearly in the wrong is absurd. I welcome an in person inspection! That is what absolutely should have been done BEFORE CANCELLING MY POLICY MID-TERM.
As a side note: they cancelled my policy mid-term and I have yet to receive a refund.

Regards,

***************************
Business Response
Date: 03/14/2024
**************** -

On March 12, 2024, **. ******* agent advised that coverage has been replaced with another carrier effective February 2, 2024, and she did not wish to reinstate the Plymouth Rock homeowner policy.
Customer Answer
Date: 03/14/2024

Complaint: 21332573

I am rejecting this response because:

True to form they are creating a false narrative in an attempt to justify conducting business in bad faith.
I HAD to get new insurance for my home not because I didnt wish to reinstate my original policy, but because this company CANCELED my policy mid-term and my home could not be uninsured with a mortgage in place. I never said I didnt want to reinstate my policy. As a matter of fact, I am now forced to pay a higher premium because the current rates are so high. This was all avoidable. If Plymouth Rock just did the right thing to begin with and sent someone to my home to inspect the roof verses relying on reports that dont even support their position, there wouldnt be an issue. I am now financially burdened on top of being inconvenienced by this situation. I really cant believe the level of manipulation this company ****** to.

Regards,

***************************
Initial Complaint
Date:01/23/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This is my auto insurer. I was involved in an accident, on January 15 ****. I have damage to my vehicle. Ireported the accident immediately. I was assigned an adjuster by the name of *************************. My claim number is ************.. ****'s phone is **********. I am not sure my car is safe to drive. The repair shop will not even look at it until I talk to the insurance company. I have tried talking to a supervisor, but cannot get through to that person either. I desperately need my car fixed and do not know what else to do. ;***********************
Initial Complaint
Date:12/16/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On November 9th, 2022 I was in a car accident. The other driver was deemed at fault. The claim was processed directly with the other driver's insurance New Jersey Manufacturers. My vehicle is a 2015 Infiniti Q40. *** reported my car as repairable and issued a check directly to the repair shop. After a year of driving my vehicle I was informed by the auto warranty company that on Carfax it states Plymouth Rock reported my vehicle as a total loss. I have been driving my car for a year without the knowledge Plymouth Rock took it upon themselves to report this to Carfax. A representative from Plymouth Rock stated the person linked to my claim no longer works there. This causes a HUGE PROBLEM especially WITH THE DEVALUATION OF MY VEHICLE. "Why was I not notified? Where is my pay out check? Where is the Salvaged title? Why was DMV not notified? Why was the Leinholder not notified? Why did this get reported to Carfax only? Why has my monthly insurance payments not decreased?"Plus, a Plymouth Rock employee informed me this can't be resolved! - it most certainly can! This was a human error that was entered into a computer system. There is always a way to fix a human error by filling paperwork and with a click of a button. I want this issue resolved and rectified immediately!!! I want this off the CARFAX! ALSO, I ALREADY NOTIFIED THE LEINHOLDER THAT YOU FAILED TO INFORM THEM. Otherwise, I want to be reimbursed for all the money I've been paying for a car that should been deemed a total loss based off what is in your system. You are pocketing and profiting on people's misfortune! If this does not get rectified, I will go directly to the state and file a complaint to have you investigated. This is a fraudulent act.
Business Response
Date: 12/27/2023
December 19, 2023

Better Business Bureau Serving **                                        Insured/Complainant: ***************-*****
******************************* Road Complaint #: 21014640
Building A., Suite 202 Line: Automobile
********, ** 08690

Attn: ******************************;

Dear ****************:

This letter is in response to the December 17, 2023, inquiry we received from your office relative to our handling of the above-noted file.

On November 14, 2022, we informed Ms. *************** that her vehicle was deemed a total loss based on our inspection. On November 18, she withdrew her claim in order to file a claim with the carrier for the at-fault party. On December 19, we confirmed that the at-fault carrier repaired Ms. *****Samras vehicle so we removed the total loss designation from our claim file and other databases.

If you have any questions, please call me at ************.

Sincerely,

*******************************
Complaint Coordinator
Initial Complaint
Date:12/06/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My car was stolen on october 14 at night into the morning of october 15 . I did my police report, Called insurance started the claims process. It's been 45 days where there policy states 30. They have no answers for me and no one is getting back to me. Everytime i call someone is off and there is no direct answers. This is a huge inconvenience while i'm working . The rent a car keeps calling Im passed due. I have to continue to be on top of them to pay because they are not keeping contact or informing me of the process or what's delaying. It's frustrating.
Business Response
Date: 12/14/2023
December 14, 2023

Better Business Bureau Serving **                                        Insured/Complainant: *************************
******************************* Road                            Complaint #: 20970535
Building A., Suite 202                                                                Line: Automobile
********, ** 08690

Attn: ******************************;

Dear ****************:

This letter is in response to the December 7, 2023, inquiry we received from your office relative to our handling of the above-noted claim.

****************** was provided rental reimbursement coverage while we investigated his claim. On December 12, we informed ****************** that our Total Loss team would contact him during the week to discuss settlement.

If you have any questions, please call me at ************.

Sincerely,

*******************************
Complaint Coordinator
Initial Complaint
Date:11/30/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I sold my house in ********** on 8/9/2023. i called High Point Insurance and canceled my policy that day. I was promised a refund of $1,081.00 since we had paid in advanced for the year. I have since called 4 times since August and have been promised by everyone that the money will be sent out immediately. As of today i have not received my refund. I called again today and spoke to an *****, he started to tell me the same story that my money will be sent. I refused to hang up until I spoke to his supervisor. He said he sent them an email but no one was getting back to him. He stated that the policy on monday's is to take a number and some one will call me back. I refused to hang up and told him i will wait on the line until a supervisor comes on, he said he couldnt do that and hung up on **** am requesting my refund plus interest on the 4 months that they refused to return my money. My policy # HPH1257H263437.This is no way to treat a senior citizen on a fixed income.
Business Response
Date: 12/14/2023
December 14, 2023

Better Business Bureau Serving **
************************************************************,
Building A, Suite 202
********, ** 08690

Policy Issued by: High Point Preferred Insurance Company
Insured: ***************************
File #: 20920356

Dear Sir or Madam:

We are writing in response to your December 6, 2023, inquiry regarding the above-referenced file.

On August 9, 2023, *************************** requested cancellation of his homeowners policy, effective the same day since he was moving out-of-state. Mr. ********** policy was paid in full and a refund of $1,081 was to be issued in 10 days.

On October 2, 2023, ********************** advised us that he had not received the refund check. We confirmed that the check was sent to his prior address. The check was voided and reissued to his new address.

On October 30, 2023, ********************** advised us that he had not received the second check. We confirmed his address had the incorrect house number. The second check was voided and we reissued to the correct house number.

On November 27, 2023, ********************** advised us that he had not received the third check. The following day, we mailed a new check for $1,081 via *** overnight delivery. We confirmed through the *** tracking number that the check was delivered on November 30 at 12:20PM to the address provided by *********************.

If you have any further questions, please contact me at ************.

Sincerely,

*********************
Plymouth Rock Customer ****************
Initial Complaint
Date:11/28/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased Plymouth Rock homeowners insurance when I purchased my house in July of 2021. In the short two year period that has followed, they have doubled my rates year-to-year without any claims being filed, and have recently threatened to terminate my policy due to my roof having 'deteriorated beyond their acceptable risk'. In two years with no mentioned of it. I have been a homeowner for 30 years and have never once let my roof "deteriorate" to any degree, and especially not in my most recent purchase and after only 2 years. In fact, I had a roof company working on a bug problem this summer and they told me I have at least ~5 years before they would suggest replacing the roof.
Business Response
Date: 12/07/2023
December 7, 2023

BBB of **********
******************************** Road
Building A, *****************************************

Underwriting Company:               Palisades Property and Casualty Insurance Company NAIC Number: 10100
Complainant Name:                       *****************************
Complaint Number:                       20927444

Dear Sir or Madam:
We are writing in response to your November 28,2023, inquiry regarding *********************** homeowner policy.

Please be advised that we are currently reviewing this matter regarding Mr. ******** policy.

If you have any further questions or require additional information, please contact me via email at *************************************.

Sincerely,

*************************

*************************
Plymouth Rock Customer Solutions Center
Initial Complaint
Date:11/02/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On or about July 17th, 2023, we were traveling to visit close friends in **********. Our car stopped and we called our insurance co., Plymouth Rock, for a tow as it's part of our coverage. Call was transferred to *****, and after waiting close to 3 hrs, we called a tow truck incurring an almost $600 tow bill. Plymouth has given us the runaround for 3.5 months insofar as a refund of money spent. We keep getting told, ' It's processing" and get shifted to another new adjuster! We have resent the tow receipt 3 times..and then we hear nothing. Our insurance is and was current and was in force when this happened. I have dropped my vehicle off of the policy, and my fiance kept the insurance on his car. I want the refund for my out of pocket money spent!! This is absolutely ridiculous, and this is nothing but a fraudulent company of liars
Business Response
Date: 11/07/2023
November 7, 2023
Better Business Bureau Serving **
**************************************************************************************************************************
Attn: **********************
Policy Issued by: Palisades Safety and Insurance Association
Insureds: ******************* and ***************************
File #: 20818899
Dear ****************:
We are writing in response to your November 2, 2023 inquiry regarding the above file.
*********** with a third party roadside assistance service, Quest. We have investigated **************** towing experience with Quest. We called **************** to follow up on our investigation of his towing experience with Quest and have agreed to reimburse **************** for his expenses for the tow. On November 3, 2023, we issued a payment of $125 and, on November 11, 2023, we issued another payment for $445.
Sincerely,
Court *******
Supervisor, Customer Solutions Center
Initial Complaint
Date:11/01/2023
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My brother has insurance through Plymouth Rock. He was involved in an accident driving for Lyft with a passenger and now he is paralyzed from the accident. The other driver was at fault and only had a $50,000 insurance policy. My brother has $100,000/$300,000 under insured coverage. When we reached out to Plymouth Rock, even though my brother payed for the under insured coverage, the response he got was that since he was driving for Lyft he cannot file a claim under his own insurance even though it was paid for. Why would Plymouth Rock endorse TNC policy without making sure that a particular coverage wouldn't cover a driver in the case of an under insured accident. My brother desperately is in need of financial help. I would like to see if you could please help with this because at the end of the day he payed for the insurance regardless if he was driving for Lyft or not. These insurance companies should not be selling these policies that allow exploitation of the driver.
Business Response
Date: 11/06/2023
*************** to this complaint on behalf of Plymouth Rock Assurance Corporation, an auto insurance company. We are very sorry for the injuries sustained by our policyholder from the automobile accident. However, we have reviewed the policy language again and confirmed that there is no coverage under the policy for the accident because it occurred while the policyholder was using his vehicle for a transportation network company (***). The policy is a personal auto insurance policy designed to provide coverage only for personal use of a vehicle. The *** endorsement that the policyholder purchased adds some coverage during period 1, which is the period of time when a *** driver has the *** phone app turned on but does not have a rider in the vehicle and is waiting for an assignment. Because the accident in question occurred while there was a rider in the vehicle, the limited coverage under the *** endorsement for period 1 does not apply. Typically,transportation network companies carry insurance to cover period 2 (the period after the *** driver has accepted a request from a rider) and period 3(the period when a rider is in the vehicle).
Customer Answer
Date: 11/17/2023

Complaint: 20813571

I am rejecting this response because:
My brother has been paying for under insured policy up to 300k and 100k for individuals

The insurance company is denying the claim that he was driving for lyft and lyft policy should civer the accident

Lyft has zero under insured 3rd party insurance.

When my brother's insurance company got paid for the coverage because it was paid for at the time of the accident.

He is paralyzed right now

The other partty at fault on had a minimum coverge and no assets.

This insurance should not be endorsing a third party insurance.

****** if you coukd help my brother

My family greatly appreciate it!!!

Regards,

*************************
Business Response
Date: 11/21/2023
*************** to this complaint on behalf of Plymouth Rock Assurance Corporation. We understand, and are sympathetic to, the challenging circumstances our policyholder is facing, as described by his sister. We have communicated directly with the policyholders attorney regarding this matter and explained that there is no coverage for the policyholders injuries because he was operating his vehicle for a transportation network company (TNC)when the accident occurred.
Initial Complaint
Date:11/01/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The company did not communicate it was cancelling our policy. They cancelled without warning and no written consent. Poor communication underwriters. Not a single piece of mail communication for cancellation or otherwise. I found out days later due to wanting to add a vehicle to my policy. Shameful behavior from a company.
Business Response
Date: 11/07/2023
November 7, 2023
Better Business Bureau Serving **
**********************************************************************************************************************
Attn: *******************************
Policy Issued by: Palisades Insurance Company
Insured: *************************
File #: 20811539
Dear ****************:
We are writing in response to your November 1, 2023, inquiry regarding the above-referenced file.
On October 26, 2021, ****************** purchased an automobile insurance policy, effective October 28, 2021. ****************** listed a New York drivers license on his application.
On January 17, 2023, an underwriting review was completed for out-of-state licenses. As a result, we sent a questionnaire to ****************** requesting that he provide his ********** drivers license number by January 31, 2023. No response was received.
On June 6, 2023, a second questionnaire was sent for ******************** ********** drivers license, with a response due date of June 20, 2023. The questionnaires noted that the failure to provide the information may result in the non-renewal of the policy. No response was received.
On August 22, 2023, we mailed ****************** a Notice of Non-Renewal, effective October 28, 2023 because we did not receive a response to our questionnaires.
If you have any further questions, please contact me at ************.
Sincerely,
*************************
Plymouth Rock Customer Solutions Center

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Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Complaint statuses

Business Response

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