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Business Profile

Retail Stores

Aroma Paradise LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/07/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I visited the store on January 31st, 2024, accompanied by my sister and two children. During the visit, I made a purchase consisting of two diffusers, three sages, a shell for the sage, four bottles of essential oil, along with a bracelet and stone.

    Before finalizing my purchase, the salesperson informed me of their return policy, stating that I had 7 days to receive a full refund as long as I retained the original packaging and had the receipt. Comforted by this assurance, I proceeded with the purchase.

    Upon returning home, I discovered some concerning issues with the products. One diffuser did not emit enough scent and failed to function as demonstrated in the store. Additionally, the diffuser intended for my daughter’s room was malfunctioning, splashing water onto her desk, which posed a potential electrical hazard.

    Within the 7-day return window, on February 6th, 2024, I returned to the store to request a refund. However, I was informed by the salesperson, after consulting with someone on the phone, that returns were not permitted. This contradicted the return policy I was initially informed of during my purchase.

    Feeling frustrated and misled, I learned from the owner that there was no official return policy, despite what I was told during my visit. Furthermore, I was informed that the return policy was posted in the store, but it was not visible at the time of my purchase.

    Left with no recourse, I decided to leave the products at the store and initiated a dispute with my bank. However, the store failed to inform the bank that they were in possession of the products, resulting in the reversal of my credit. Consequently, the store now has both my money and the products.

    Such practices are unacceptable and have left me deeply dissatisfied with the business.”

Aroma Paradise LLC is NOT a BBB Accredited Business.

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