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Business Profile

Storage Units

Treasure Island Storage

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:12/06/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 12/16/21 I won a storage unit at Treasure Island Storage- Woodbridge where I submitted a bid on Storage Auctions and won. Treasure Island Storage- Woodbridge is about ***** minutes from my home. At this location you have 72 hours to clean out the unit from the time the unit is won and $100.00 cleaning deposit. This location does not provide a code to the winning buyer for after hours access like some other locations. My business partner went to collect all the items and clean out the next day or the day after and I would pick up that Saturday due to closing times and our schedules. On my way to collect the deposit, I experienced car trouble and spoke with the young gentleman (Store Assistant) advising and asked if I could pick up the cleaning deposit next week because they were not open on Sundays and he said ok. I called later in the week and was advised by the Manager (Female) that I could not receive my deposit back because of the time frame. I asked where does it state in writing this information, she could not advise. I explained to her my situation - the distance and our work hours of not being able to get there before the store closed and she was not being understanding - she even called the company to block me because I challenged her to show me the information where it states I could not receive my deposit back. At this point I tried to find other options to contact the owners or higher up but no luck. I would like my cleaning deposit back. The unit was cleaned by contract and there was no legitimate reason to keep my deposit. I do have the pictures showing the unit was cleaned, I am looking for so please allow me some time to obtain. I was told that I could use BBB for assistance. Please help.

Treasure Island Storage is NOT a BBB Accredited Business.

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