Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/23/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went into Snelbaker and Son in early September to purchase two headstones. One stone for my Mother and the other for my Grandmother. A sales lady named ***** "helped" me with the process. ***** stated that she was new and I am now suffering the consequences of her being new with no guidance. I explained that I did not want to pay more then $5000 for both and she assured me this was definitely doable. At that point ***** continued to fast talk and give misinformation. She took my money, made sketches of what I wanted for both and gave me two receipts that said paid in full. A couple days later a man called and stated that ***** quoted the wrong price and I needed to pay another $1400 for the cemetery to pour the cement. I said ok but rightfully I shouldn't have paid that as my receipt said paid in full and cemetery fee was listed as paid. I did not want to argue and immediately paid that. I had no further contact with the business until the end of November when I demanded a final sketch to approve as promised and a completion date. The sketches sent had wrong death dates and outrageous verbiage that I never selected. ***** was apologetic and that does not compensate taking advantage of someone during a grieving process. I want this executed correctly and as promised, I also expect ***** to be trained properly. While I was in the office she is faxing papers to incomplete numbers, scattered and just plain confused. I paid in full with a confidence that this company could do a job that I am not getting. I want answers immediately. Also, ***** needs help in that office to help it run effectively.