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Business Profile

Small Appliance Services

Certified Refrigeration LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Small Appliance Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:11/16/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I called this company to repair a butter shelf for my Sub Zero fridge. They charge me 100 to fix it and asked me to send them a blank check for shipping purposes. The item was never fixed properly and totally came apart a few months after they sent it back to me. When I called the company and spoke to ************************* to speak about this after leaving them a voicemail that was never returned. He was so rude and starting yelling and laughing at me. He was telling me he did me a favor. I explained to him that I called Sub Zero and they told me to report him to the BBB. When I told him that was my intention, he laughed and said "Good Luck". This man acted like a complete thug. What a terrible representation for a supposed good business. I was just looking for common decency and a refund for the work they charged me for. His behavior was disgusting.

    Business Response

    Date: 11/16/2022

    *******, my father *** was trying to help you by repairing your butter dish for the price of shipping. He really thought he was helping you out, between shipping the butter dish there and back you spent around ******************************************************************************************************************** the future. In the interim, I have looked up the part where you can purchase a new butter dish, but be aware it looks as if it is no longer available or on a long back order. 

    call ************** our sub zero parts distributor.

    the part number is 7016050
    they will ship you a new one once it is in stock. 

    thank you, sorry for the hassle, check is in the mail. 

    -***************************

    **********

    Customer Answer

    Date: 12/05/2022

    This complaint has been resolved.

Certified Refrigeration LLC is NOT a BBB Accredited Business.

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