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Business Profile

Heating and Air Conditioning

Porky's of Alamogordo, Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:02/01/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Installation date by Porky's of Alamogordo was August 2023.
    This was of a pioneer 4 ton mini-split HVAC.
    I have had service reps out since installation to explain why the units never shut down, even when the temperature of the return vents reaches a temperature that above the set thermostat cut off temp.
    The rep indicated insufficient knowledge to answer the question, and continued with I will check it out and get back to you.
    That was nearly 2 months ago.
    While I recently was filling out the warranty registration I recognized the final portion of the warranty application needs to have an input of data from the installer.
    Subsequently, I called the business multiple times without response.
    I then text twice to the business number and received no response.
    I then e mailed the company and again received no response.
    I then sent a certified letter documenting all of my attempts to contact Porky's and included the form containing the documentation that needs to be filled in by them.
    Just today I received the unclaimed certified letter back.

    I want resolution of:
    The reason(s) why the Pioneer mini-split HVAC does not shut down when the ambient temperature reaches the set temperature of the thermostat.
    I want the units working according to Pioneer Specifications.
    I want the warranty form that I need to submit to Pioneer filled out with the information needed.

    Business Response

    Date: 02/12/2024

    I explained to owner that we have no warranty on it because It was home owners equipment

     

    we would gladly fill out some kind of paper work if needed to help out For his warranty 

    we have not received calls or emails from this person

    we have not heard from ****** since I sent someone up to his house without costing him more to see if my tech possibly knew how  the equipment  that he bought works 

     since it was bought by home owner and we just did installation we Do not know anything about them and will not warranty his equipment 

    Customer Answer

    Date: 02/14/2024

    Complaint: ********

    I am rejecting this response because no request for the warranty to come from Porky's was made. Additionally Porky's may say that no contact was attempted but the documents that I uploaded with my original paperwork for the complaint evidence otherwise. Please use those documents in support of my position. And, since you have the Pioneer warranty application that was sent to Porky's in the certified envelope that was "unclaimed" by Porky's, please feel free to put it in their hands. They can mail the completed warranty application to me. Once I receive the completed Pioneer warranty application, I will withdraw my complaint. Until that time the complaint with the BBB stands. regards ***** ****** ntil that time the complaint stands. I want the information that pioneer requested in their warranty application, so that I can send it to Pioneer to set up the warranty. 



    Regards,

    ***** And **** ***** ******

Porky's of Alamogordo, Inc. is BBB Accredited.

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