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Business Profile

Pest Control Services

G & B Pest Control, LLC
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:10/06/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 10/6/2022 the company came over to our house to do a termite inspection for the buyer (our house is under contract). He proceeded to talk about bed bugs to the buyers real estate agent that we had in our home 3 months prior. The company told the agent that we didnt complete enough treatments to our home to be rid of bed bugs. The two treatments we did cost us $1,000 to spray. When the company and I discussed the treatments he initially said they would need to do 3 to be "complete" of bed bugs, but because our second treatment was treated with a special form, crossfire, then it would only need that one treatment. The treatment works to rid the bed bugs with a 30 days residual. Mind you, it has been 3 months now and no trace of bed bugs but the company told the buyers agent it would be best for you to spray again for a preventitve treatment. This of course freaked out the buyers and they told us we must pay for it to be srapyed a 3rd time. This whole ordeal has completley stressed us out and we feel as though others should know the scam this company does with its customers. He is trying to squeeze another $500 out of us and we will have to do that, not that the buyers will no longer proceed with the purchase of the home. This company lied and they should be reported.

    Business Response

    Date: 01/12/2023

    This issue has been resolved with the customer. 
    ****

    G & B Pest Control LLC 

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G & B Pest Control, LLC is BBB Accredited.

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