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Business Profile

RV parks

Boot Hill RV Resort

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:03/08/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I reserved an RV site on-line on Feb 16 for arrival on Feb20 for two nights. I never received an email confirmation. During our travel to the RV site I was delayed a day and tried calling many times and sending multiple emails to adjust the arrival. I finally received a call and adjusted the dates. WE were on the road at the time and I didn't realize that somehow the date for my arrival had shifted a week later. I again tried calling and emailing with no response. I arrived at the site only to find there was not a reservation for me nor would they answer their emergency number. I finally left and went to another RV park. I tried contacting them several times to get a refund but they were unwilling to refund my payment. I used my ******** Credit Card and have submitted a dispute with them.

    Business Response

    Date: 03/24/2023

    Mr. ******** originally called Boot Hill RV Resort wanting to book an RV Site with us we took down the dates and information and sent an email confirmation(clearly states first night is nonrefundable). Mr. ******* changed his stay dates with us 3 different times in result we lost out on selling that site for those nights. We were very patient and understanding knowing circumstances after covid and being on the road things happen. It wasn't until ******* called our office and was very disrespectful to my front staff employee over the phone about not being able to get ahold of our office on our closed days (Sunday and Monday) Mr ******* in fact did receive an email from us regarding dates. After a few rude emails from Mr ******** we decided to stop contact. Due to the loss of $299.28 in revenue the 3 times he called to change 2-night stay) there was no longer the offer for the 1-night refund.

Boot Hill RV Resort is NOT a BBB Accredited Business.

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