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Business Profile

Air Duct Restorations

Air Duct Medic, LLC
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:07/12/2023

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Airduct Medic was at our house 4/7/23 performing some warranty work and some billable work related to sealing of our ducts. They knocked over a Native American clay vase which broke. I have had communication with ****** related to this and he said it would have to go through their insurance. He requested pictures. I sent him pictures of the vase and also a valuation of $1500-$2000 from a reputable expert in Native American Art specifically this artist.
    ****** has been non responsive over the past month to the emails and voicemails I have left. I called yesterday 7/11/23 and my calls aren't being answered are are going straight to voicemail.

    Business Response

    Date: 08/01/2023

     

    The claim has been sent to our insurance broker, then to the adjuster that is now working on the claim.

    I was on vacation on July 11th and have since spoken to ***** ***** and communicated that the adjuster is working on this and he will contact ***** ***** direct.

    This process takes time and he was told that it is in the process. The pictures and estimate of the vase was sent to:

    ***** ******  (Claim Adjuster)

    CLAIM ******* AIR DUCT MEDIC POLICY *******

    Attached are the pictures and a value estimate on the vase.

    Vase Claim
    ***** *****
    **** *** *** ** **
    ************ ** *****
    ***** ********
    ***********************


    If you have any questions or I can be of any service please call ****** at ************.

    Last response from 

    ***** ***** Jul 25, 2023, 10:02?PM (7 days ago)

    Thanks – I guess- “GUY” really wrote quite the valuation –

    Hmm, I’ll have to higher a vase expert

    ***** *****
    Claims Adjuster
    *** ********* *********
    *** ******** ******  *  *** ******* ** *****
    ************  *  ************* **** ****  *  **** ************
    ************************ *  **************

    This is the Valuation from "***" sent to *****:

    *****,

    I'm gonna say $1500-$2000

    ***

     

    I am sorry that it has taken this much time, but that is business in America today.

    If you have any questions or I can be of any service please call ****** at ************.

    ****** ********
    *** **** ***** ***
    **** ******** *** **
    ************ ** *****
    **********************
    ***** ***** ********

Air Duct Medic, LLC is BBB Accredited.

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