We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Automotive Paint

Chavez Customs

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Automotive Paint.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:04/24/2023

    Type:Order Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.

    Thank you for your message. Yes, we would like for you to come and work to complete the body work on the truck. My husband put the lights and the mirrors back on so we can drive the truck.
    Which days are you planning to attend? When do you plan on completing the body work?
    Thank you,

    ******* *****

    Better Business Bureau®:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    the project. He has been present a total of 4 days to work on the truck and works 1.5-2 hours since we have $1,000 on 3/9/23. I messaged *** ****** yesterday and I have not received a response. I would like to request a refund. I do not see that on the desired solution below.

    I have included the contact, receipt, images of the work completed and text messages.
    ******* *******

    Business Response

    Date: 05/15/2023

    I did start the body work on the truck, the only reason I haven't been down there more was because I had issues with my compressor which I told them. I have everything taken care of and will try to contact them today about finishing the truck. I have completed almost the entire passenger side of the truck, a lot of work already. So I cannot give them a refund and have done all that work for free. I will contact them today about finishing the truck. 

    Customer Answer

    Date: 05/24/2023

    I wanted to let you know that I received a message from *** ****** that he is not able to give us a refund and he can come to our home to complete the body work. I responded and asked what days he was available and when does he plan to complete the body work. We began the contract on 3/9. *** ****** says he is going to come to work on the truck and does not show up. 

    I have included his message, my response, copy of the contract, receipt and body work Mr.Chavez has completed. Please, I need a resolution from *** ****** to complete the truck and he will not give a refund.

    Thank you,
    ******* *******

    Customer Answer

    Date: 06/01/2023

    I received a message from *** ****** on Wednesday, 5/24 that he would come to work on the truck on Saturday, Sunday and possibly on Monday to complete the body work a 100%.

    Mr.****** arrived on Saturday, 5/27 at 11:52 to 4:15. He did not come on Sunday, 5/28 or on Monday, 5/29. 

    I have included *** ******’s message from Wednesday, 5/24 and images of the work he completed on Saturday, 5/27. Please, help me to receive a resolution from Mr.****** as he will not offer a refund. 

    Thank you,
    ******* *******

Chavez Customs is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.