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Business Profile

Bankruptcy Attorney

Poindexter Law, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Bankruptcy Attorney.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/11/2022

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello,
    To whom it may concern, I have been working with this law firm for several months now and have had multiple issues with them that have been explainable for the most part. I have been slightly frustrated several times with their lack of professionalism and difficulty in getting responses from them.
    However, there is NO excuse for the issue that occurred today. I have filled bankruptcy chapter 7 and was being assisted by Ms P********* in doing so. We are in the final stages of my case and I was scheduled for my 341 trustee hearing via teleconference this morning at 9am mountain standard time.
    I received an email and also confirmed this date and time with Ms P********* via email correspondence in the past few weeks. I received confirmation from her that important documents had been or would be provided to the trustee before my teleconference and that I only needed to complete the 2nd credit education class and produce the certificate of completion. I have since done so and sent the document to Ms P********* via email to which she confirmed receipt of the document.
    This morning I called in and was in the teleconference for approximately 30 minutes. During the call I listened to others cases and I was the last one. When asked if she was on the line Ms P********* did not respond. Twice the trustee asked if she was present. She was not. The trustee stated he had also not received my documents. I sent an email to Ms P********* and her assistant directly following and received an auto response that they are out of the office until Tuesday next week… I received NO notice of this.

    I am to be rescheduled for my hearing due to attorney not being present.
    I am very upset and feel extremely neglected by this law firm as I paid them a very significant amount of money for this case. I feel that given the circumstances I should be at least partially refunded my money as the service by this firm is lacking extremely. Thank you for your time, *****

Poindexter Law, LLC is NOT a BBB Accredited Business.

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