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Business Profile

Business Form Printer

Topform Data, Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Business Form Printer.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/20/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    5/9/22- Placed order with Emily for appointment tickets, Sales Rep could not provide confirmation # or total as she couldn't find our item number but said she would send email confirmation once she could find it and place order *5/17/22-recieved payment confirmation email *6/13/22-recieved an order from Topform for billing envelopes, I ordered appointment tickets 6/13/22-called and left message regarding the shipping error 6/13/22-received call back from Tracy, she stated that Emily ordered our entire order history with them for $697.00 which included billing envelopes, appointment tickets (not received) and coupon books(not received) She will call back to let us know how they will handle return of billing envelopes and refunding for the products we didn't order (NEVER CALLED BACK) *6/21/22-called spoke w/ Emily (AM), told her we are still without appointment tickets and she placed the wrong order and somehow ordered everything from our order history. She will call back after looking into it (NEVER CALLED BACK) *6/21/22- called (PM) left message that I hadn't heard back (NEVER CALLED BACK) *6/22/22-called, Emily said she thinks appointment tickets are backordered. I requested refund and to cancel the appointment tickets etc.. She will call back after discussing with supervisor. (NEVER CALLED BACK) *6/23/22- called, spoke w/ Emily, said that her supervisor, Irene, was supposed to call, put me on hold to get supervisor, waited 25 minutes on hold, no one picked up (NEVER CALLED BACK) 6/23/22-sent email to ********************* & *************************** regarding issue and requesting a full refund. (NO RESPONSE TO EMAIL) 7/19/22-called, left message that I was requesting the status on the refund (NEVER CALLED BACK)

Topform Data, Inc is NOT a BBB Accredited Business.

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