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Business Profile

Colleges and Universities

Central New Mexico Community College

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Central New Mexico Community College's headquarters and its corporate-owned locations. To view all corporate locations, see

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Central New Mexico Community College has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:08/12/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought items to be mailed at my address. I paid for $19.99 in shipping for the package to arrive before I was leaving out of town. CNM did not make it aware or known to me that I needed to sign for the package. I was only told this today after I called an associate at the store, that any item that has to do with electrics needs to be signed for. It would have been nice to know this so I could have made further arrangements. UPS was suppose to deliver my package and put I notice on my door that they attempted to make a delivery, and the notice stated an adult needs to sign for the package. I then had to look up my package details on UPS. Only to find that in the span of two days my package is now damaged/missing. When I tried to contact as associate with UPS she stated that I (the receiver) cannot make a claim and that the sender has to make the claim. I called CNM back a second time, third time, fourth time until someone finally answered. Then to be put on hold for about 10 minutes with the intention of no one answering my call. The UPS associate then did not want to wait on the other line any longer as we were still waiting. So I hung up. I then had to call CNM back for a fifth time to speak to an associate. I asked if there was a manager present. She said there was not one. She then stated that the girl that works at Starbucks used to be a manager and that she would go and ask her what to do regarding my package not being delivered. After I made it aware that I was on hold with an associate from UPS for about 10 minutes. She said she would not put me on hold and go and ask her how to process this package from UPS now missing/damaged. I stated okay. The associate then came back with the manager stating they can start the return process but it’s going to take 5-6 months to process a refund. This is terrible business. I can’t file a claim with UPS, I can’t file anything with CNM. What am I suppose to do? I tried merging calls between CNM and UPS. CNM didn’t answer.

      Business Response

      Date: 08/13/2024

      I am no longer with CNM. Thank you for your friendship and support over the years! Please contact **** ******** at *************** in my absence. If you need help in any way please feel free to reach out to me at ************. 

       

      Best, 

       

      ****** 

      Business Response

      Date: 09/22/2024

      Good afternoon

      After receiving an email from ** ***** on 08/28/2024, We responded back to her a few days later on 08/30.  We apologized for the frustration that she had experienced, but also explained that the staff was following the procedure that was outlined for damaged or missing items from packages.  We processed and shipped the order within 24 hours and it is unfortunate that UPS and USPS often take anywhere from 2-6 months to respond to any claims.

      We did refund her account on 08/30 for the items that were missing from her shipment and let her know that they were getting refunded on 08/30 and again apologized for the inconvenience that she had experienced and wished her luck for the Fall term.

    Central New Mexico Community College is NOT a BBB Accredited Business.

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