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Business Profile

Credit Union

Sandia Laboratory Federal Credit Union

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Credit Union.

Complaints

This profile includes complaints for Sandia Laboratory Federal Credit Union's headquarters and its corporate-owned locations. To view all corporate locations, see

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Sandia Laboratory Federal Credit Union has 9 locations, listed below.

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    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/13/2024

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I paid off my Toyota Tacoma truck on September 20 and I still do not have the title sent to me. I want my released title. I also was quoted an incorrect payoff amount by $600. The credit union arbitrarily decided to keep my money and apply it to another account without my permission and I believe without any legal valid Signed consent. As a resolution I want my clear title on my Toyota Tacoma and I want my $600 overpayment to be refunded to me like I was told when the error was discovered.

      Business Response

      Date: 11/06/2024

      Hello,

       

      I am finalizing our response with our Compliance team now. Will I be able to send the respond directly to this email or will it need to be submitted through our account?

       

      Thank you,

       

      Sandia Laboratory Federal Credit Union

      Business Response

      Date: 11/06/2024

      Great, thank you! Please see our response below:

      Dear *** *****,

       

      The title for your truck was mailed on Sept 30, 2024. Since you have not received it yet, it appears to have been lost in the mail. Please contact us via phone at ************ or ************ and ask to speak with Loan Services to request a release of lien. You can present the release of lien to the MVD in place of the title.

       

      We would also like to discuss with you a refund of the $600. Please give us a call at the number listed above and ask for Loss Mitigation for assistance.

       

      Sincerely,

       

      Sandia Laboratory Federal Credit Union

    • Initial Complaint

      Date:05/03/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello - I am writing to you in the gravest of situations in the hope that you can help. I will try to make this short. I logged into my account with Sandia Laboratory Federal Credit Union and it was in the negative by around 700$. I contacted the credit union and told them i didnt authorize the charges. While they conduct their investigation, i kept getting demand letters for my account being in the negative. i thought that since there was fraud investigation, it would be ok. The fraud was around payments made from bill payer. One of the payments i didnt authorize was to ******** Credit Union. On a 3 way call, ******** told SLFCU that they did not receive any payment. I felt that this would button up the investigation. Well I was wrong. SLFCU said they were terminating me as a member, reporting me to credit agencies for the negative balance, closing my account, etc. When I asked why since there was no payment made to Kirtland, they said there was no fraud as why would someone pay my bills? They were incredibly cruel and especially mean during the whole situation. I have paid what they said I owed, however, i have letters stating they are reporting me to credit agencies.

      Can you please look into this for me? You have my permission to contact SLFCU.

      *** ********* ************

      Business Response

      Date: 08/02/2024

      Dear Mr. *********,

      We received confirmation from Kirtland Credit Union that they received the funds into your account. As such, the negative account balance was not due to an error on our end. In regards to reporting to credit bureaus, we followed our policies and complied with all applicable law throughout the life of your account. If you have any other questions, please reach out to ***** at ************* 

      Sincerely, 

      Sandia Laboratory Federal Credit Union

    • Initial Complaint

      Date:05/02/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Business closed my account without any reason I have my vehicle with them and a credit card and I don’t have access. Whenever I go to the branch nobody helps just getting redirected to help center over the phone. Also sends letter saying they will report that to the credit bureau. I paid off everything with them and now they are coming after me with this

      Business Response

      Date: 07/05/2024

      Dear *** ********,

      The checking account was closed due to it
      having a negative balance of $46.33 for 46 days. We reached out but were
      unable to get in contact with you through the contact information we have on
      file for your account. Once we receive the $46.33, we can restore access to your
      loan and credit card.

      We want
      to help get this resolved. Due to the account having a negative balance, our branch
      staff are unable to assist with this matter. You will need to speak with our
      recovery team over the phone. Please give us a call at ************ for
      assistance.

      Customer Answer

      Date: 07/05/2024

      Complaint: ********



      I am rejecting this response because:

      I contacted SLFCU about this matter and continue to repeat the same. I reported 3 fraudulent transactions and got credit back for those transactions but never received the Overdraft fee back and this what’s putting my account in default payment 







      Regards,



      **** ********

       

      [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason the complaint will be closed Answered]

    Sandia Laboratory Federal Credit Union is NOT a BBB Accredited Business.

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