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Business Profile

Delivery Service

Albuquerque Moving & Storage Co., Inc.
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BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:08/12/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 9/12/21 we purchased from **** ***** a Maytag dishwasher and GE range for a house that we rent out. Delivery scheduled for 10/5/21. **** ***** contracts out the delivery and installation to Albuquerque Moving & Storage (AM&S) and they delivered the appliances and installed the range, but postponed the dishwasher installation until 3 weeks later due to water supply valve issue. The dishwasher showed an error light upon first use and was non-functional. About mid January tenants reported wet spot in dining room carpet. I had ******** **** ********* come 1 week later and he found that the dishwasher supply hose had not been tightened and was leaking. Water had traveled under the floor and cabinets and appeared in the dining room entry. I had ****** repairman come to fix the error code issue with the dishwasher, and he discovered that the drain connection knockout in the disposal had not been removed by dishwasher installer. One week later, tenants report mold growing in the bottom of the cabinets which I confirmed. I contacted AM&S about the leak and the mold and presented an estimate for mold remediation and kitchen rehabilitation. They effectively did not respond. My contractor suggested I file a claim with my homeowner's insurance and let them deal with AM&S and **** *****, which I did. We moved tenants to temporary housing and contractor completed the rehab in 30 days. It turned out that our insurance doesn't cover housing for the tenants nor payment of administration costs to carry out the project, these amounts together equal $9515. I have contacted both **** ***** and AM&S to get compensated for this, but all I get is a runaround, and AM&S will not return phone calls I make to them. Our insurance company paid for the leak detection, mold testing, loss of rent and contractor work and materials and they have made a subrogation agreement with AM&S' insurance to be compensated. I have the documents and emails to AM&S but too onerous to upload.

    Business Response

    Date: 11/03/2022

    Hello,  The remaining determination of claimed income loss is pending completion. 

    All property damages have been settled with the home owner insurance provider in full. We will notify complaint party once resolution has been processed. We apologize for the delay in finalizing the last part of this claim.

     

     

Albuquerque Moving & Storage Co., Inc. is BBB Accredited.

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