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Business Profile

Ecommerce

ZzzRight

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/11/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased 12/26 (pay pal) $89.70 complete airflow kit product ID ****** also $59.95 2 - SnoreTronix (+received 3 free gifts) Product ID ********* When I received the products I saw on the box that it's not to be used with sleep apnea (the mouth guard) I have sleep apnea so I contacted company via email & asked them about this. They informed me that it can be used with mild/moderate sleep apnea. I emailed back stating I have severe sleep apnea. They emailed me Jan 3, 2025 & said "we can refund you today 85% of your cost if that is okay with you" I sent email saying this works for me. I had to send another email since I didn't receive a response & got verification. No refund. I've emailed the company (can send copies if you need of their responses and mine) When I was inquiring about my refund they said that they were having technical difficulties. So I emailed and told them to mail me a check. they said they'd forward my info. I haven't heard anything. So I looked online and I see other people have had the same response 85% and no refund.

    Customer Answer

    Date: 02/28/2025

    I did receive an email on 2-13-2025 stating they would contact me in 2-3 days with another email about refunds.  I have not heard anything else from them even though I've sent 2 emails concerning their email on 2-13.  So, nothing has been settled

  • Initial Complaint

    Date:02/11/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid this business $59 for an anti snoring device that has a 100% money back 180 day guarantee. I’ve made 9 attempts to secure my refund with no response. The phone number they provide is always busy.

ZzzRight is NOT a BBB Accredited Business.

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