Complaints

This profile includes complaints for High Desert Concrete Design, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  High Desert Concrete Design, LLC

  4001 Anaheim NE Unit 107 Albuquerque, NM 87113

  
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  High Desert Concrete Design, LLC

  625 Arno St. SE Apt A Albuquerque, NM 87102

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/03/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Estimate date: Fri March 22, 2024 for $3,68.05 Epoxy coating and floor removal April 1st, 2024 signed and paid invoice for half estimate: $1,842.52 April 15th floor removed without issue April 16th: Employee showed up an hour late. Design made on the floor drastically different than what was agreed upon. We experienced hostility from employee who installed floor. Owner agreed to replace floor free of charge. April 19th: Same Employee over 2.5 hours late. We called to confirm they were coming. They placed epoxy this day. April 20th: Employee came to place last layer of floor. He did not speak to home owners and did not alert them to completion of the job. When home owners realized he had left, a large defect was noted in a central walk way on the floor, as well as several areas of epoxy staining on the walls and stone fireplace. We called the employee within 1 hour of when he must have left and he was again very hostile and refused to return to review product with customer. April 23rd: Same Employee returned to house to address major defect in floor. At time, employee reported that we would need to redo entire floor to correct problem, yet simply applied more sealant. Business sent owners an invoice requesting over $1,000 more than what was discussed. Customer spoke with admin to address and paid agreed estimate price. We have spoken with the owner. He agreed to meet at the home and evaluate services/ product. Owner did not show up or call during time; however, sent an email the following Monday. I have experienced continued hostility in my meetings with employees of this business and have significant reservations about allowing them to attempt any additional corrections or to allow this hostile individual back into my home. I am not sure how to proceed with this business; however, there remains a large hole in my floor that is surrounded by a sticky coating, directly in front of a walkway. I would appreciate any direction of next steps. Thank you

  Business Response

  Date: 06/07/2024

  **** ****** ******** *****n Company
  
  **** ******* ** Albuquerque
  ************* ********************
  Jun 7, 2024
  
  Dear Ms. *****
  
  Thank you for providing us with that important information. We appreciate your patience as we work to address the
  issues you've encountered with the epoxy flooring installation.
  
  Given that the individual responsible for the service is no longer employed with **** ****** ******** *****n, we want
  to assure you that we are taking proactive steps to ensure that such incidents do not recur in the future. We have
  thoroughly reviewed our internal processes and have implemented measures to strengthen our quality control and
  customer service standards.
  
  Moving forward, we remain fully committed to resolving the outstanding issues with your flooring. We will schedule a
  meeting with you at your earliest convenience to assess the damage and discuss the necessary steps to rectify it.
  Rest assured, only experienced and professional personnel will be involved in any further work on your property.
  Once again, we apologize for the inconvenience and frustration this situation has caused you. Your satisfaction is our
  top priority, and we are dedicated to restoring your confidence in our company.
  
  We called and left a voicemail today (6/7/24 10:30 am) to arrange a meeting and address the next steps. Please
  reach out to us at your earliest convenience, but if we don't hear from you we will continue calling you!
  
  Thank you for your understanding and continued patience
  
  Best regards,
  ****** **** ***** ******* ************ ***** ************ ***********************************