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Business Profile

Funeral Related Services

French Funerals & Cremations
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for French Funerals & Cremations's headquarters and its corporate-owned locations. To view all corporate locations, see

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French Funerals & Cremations has 6 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:04/21/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      French Funerals and Cremations will not provide me with a corrected statement that shows the correct amount of New Mexico Gross Receipts Tax. The rate is 7.6250%. However, the amount of tax being charged under "B. Taxable Cash Advances" is equal to 14.26%. I have asked French to provide me with a corrected statement and they refuse despite weeks of email request.

      I am also concerned that ALL of French's billing are incorrect and they are over charging all of their clients. Thank you for your time and help. Please contact me if you need additional information.

      Business Response

      Date: 04/23/2024

      Mr. ******,

      Thank you for bringing this to our attention.  We apologize for the error on our invoice.  After review of many invoices within our system, we have discovered that the issue is an isolated incident with your invoice.  While the total on your invoice is accurate, the subtotals for taxable and non-taxables cash advances are incorrect.  We have escalated this to our software developer for resolution.  

      Please accept our sincerest apologies for the discrepancy on our invoice.  A member of our University team will be reaching out to you to provide you with an accurate invoice and address any concerns that you may have.  

      Customer Answer

      Date: 04/23/2024

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]



      Better Business Bureau®:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.



      Regards,



      ******* ******

    French Funerals & Cremations is BBB Accredited.

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