We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

General Contractor

Designco Construction, LLC
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:10/05/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have two cracks in the interior panel of my skylight system. I hired Designco Construction to replace my skylight on October 28th, 2021. I started texting and calling Designco Construction on August 11th, 2022 to let them know about the two cracks on the interior panel. I asked if they had replaced the entire system in October 2021 or just the dome? The only answer I have gotten is, "the owner will call you." Each person I have spoken with keeps telling me the owner will call you back in a few days. Recently, my call got sent straight to voicemail. I also texted the person that originally set up the replacement in October 2021, Jesse, he stopped communicating with me after I sent pictures of the cracks on August 17th, 2022. When the texts stopped, I started calling the office directly. I have called the office on August 23rd, August 24th, September 9th, and September 27th.
    The question I have asked Designco Construction was if the $504.00 I paid was just to replace the dome or if the entire skylight system was replaced on October 28th, 2021?

    Business Response

    Date: 10/07/2022

    Hello, my sincere apologies in you not able to speak to somebody.  My secretary father passed away and she has been out of the office for almost 2 weeks. We did not have a file for this job in the office. I believe it was a small repair and Jessie was the sales person. He instructed me he was communicating with you on this. So again my apologies. Is your skylight leaking? If you had us put new skylights on your home I’m sure that is what we did. We have been extremely busy with the rains and weather we have been having. I am happy to make a time to stop by and look at your skylights or if you can provide a picture of this that is also good. Do you have a receipt or a contract or anything of that nature from this job. We just didn’t have anything in our office on file.

    Customer Answer

    Date: 10/11/2022

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]



    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.



    Regards,



    ******** *******

Designco Construction, LLC is BBB Accredited.

BBB accredited business seal

This business has committed to upholding the BBB Standards for Trust.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.